Technical Infrastructure Progam Manager, Network Delivery Team

Amazon•Nashville, TN

2d•Onsite

About The Position

This role is part of a regional team that owns the implementation and lifecycle management of wide area network (WAN) infrastructure assisting Amazon’s fulfillment, logistics, and corporate network across North America. The team operates at massive scale to enable the delivery of millions of customer orders every day. As an Individual Contributor, you will own the end-to-end lifecycle of voice and data circuits across the Americas region, including planning, ordering, implementation, augmentation, optimization, and decommissioning. You will play a critical role in ensuring reliable, scalable, and cost-effective network linkage to assist Amazon’s rapidly expanding infrastructure footprint. The role requires a individual with strong ownership, the ability to operate independently with limited direction, and the capability to drive large-scale initiatives across multiple geographic regions. You will contribute to automation efforts, build scalable mechanisms, and eliminate manual and repetitive processes to improve delivery speed and operational efficiency. You will work closely with Engineering, Network Operations, Supply Chain, Real Estate, Finance, and external telecom vendors to ensure high-quality and timely delivery of network services for new site launches and ongoing operations. You will also act as a key point of contact for circuit delivery and vendor coordination, helping resolve complex challenges, driving process improvements, and aiding long-term scalability of network delivery processes across North America.

Requirements

5+ years of program management or technical project management experience
Experience in telecom/network delivery, WAN infrastructure, or circuit lifecycle management.
Strong program or project management skills with the ability to manage multiple priorities
Experience working with telecom vendors and managing service delivery
Ability to troubleshoot complex network delivery issues across multiple stakeholders
Strong communication and stakeholder management skills

Nice To Haves

Experience with large-scale network deployments or infrastructure programs.
Familiarity with automation, tooling, or process improvement initiatives.
Experience with data center connectivity, including WAN circuits, cross-connects, and colocation environments.

Responsibilities

Own the end-to-end lifecycle of data and voice circuits, including demand planning, ordering, implementation, upgrades, optimization, and decommissioning.
Drive execution of circuit delivery across Amazon’s North America infrastructure at scale, ensuring timelines and quality standards are met.
Identify opportunities for automation and process improvements to reduce manual effort and improve delivery efficiency.
Troubleshoot and resolve complex delivery issues involving telecom vendors, internal stakeholders, and cross-functional teams.
Partner with Engineering, Network Operations, Launch, and Real Estate teams to assist new site launches, retrofits, bandwidth upgrades, and network redesign initiatives.
Engage with telecom service providers to coordinate deliveries, track performance, and ensure service quality.
Contribute to building scalable mechanisms and standard processes to guide high-volume network expansion.
Guide cross-functional programs aimed at improving launch readiness, reducing delivery cycle time, and increasing network availability.
Demonstrate a high level of ownership, bias for action, and continuous improvement in day-to-day operations.

Benefits

Medical, Dental, and Vision Coverage
Maternity and Parental Leave Options
Paid Time Off (PTO)
401(k) Plan
sign-on payments
restricted stock units (RSUs)
health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
401(k) matching
paid time off
parental leave