Network Growth & Optimization Manager- Infusion

Duly Health and Care • Lisle, IL

15h • Onsite

About The Position

The Business Development Manager is responsible for driving new patient volume through strategic referral development, with a primary focus on expanding infusion services. This field-based role will actively build and manage relationships with both Duly and non-Duly providers, with an emphasis on external referral growth. This individual will execute a targeted sales strategy, leveraging data and market insights to identify opportunities, influence referral behavior, and grow Duly’s presence across key service lines. While initially focused on infusion, this role will expand to support growth across additional ancillary services.

Requirements

• Bachelor’s degree in Business, Healthcare Administration, or related field required (Master’s preferred)
• 5+ years of experience in healthcare sales, physician outreach, or business development with a strong emphasis on referral growth
• Proven track record of driving measurable volume growth and building external provider relationships
• Experience in infusion services, specialty care, or ancillary service lines strongly preferred
• Deep understanding of the Chicago healthcare market, including independent providers and referral dynamics

Nice To Haves

• Master’s degree preferred

Responsibilities

• Own and execute a territory-based referral growth strategy, with clear accountability for increasing patient volume from both internal and external providers
• Prioritize and target non-Duly physicians, specialty groups, and community providers to expand external referral channels
• Build and actively manage a referral pipeline, tracking outreach, conversion, and ongoing engagement
• Conduct regular in-person visits to physician offices, care teams, and referral coordinators to promote Duly’s infusion services and future ancillary offerings
• Establish trusted relationships with key decision-makers, including physicians, office managers, and clinical staff
• Deliver a compelling, differentiated value proposition tailored to each practice’s needs
• Utilize referral data, market trends, and utilization patterns to identify high-value targets and growth opportunities
• Monitor referral patterns and adjust outreach strategies to maximize impact and ROI
• Develop territory plans and partner-specific growth strategies based on data insights
• Serve as the primary point of contact for referral partners, ensuring a seamless and high-quality experience
• Proactively identify and resolve barriers to referral (access, scheduling, communication, etc.)
• Maintain high provider satisfaction and retention through consistent follow-up and service recovery
• Partner with operations, clinical teams, marketing, and access teams to align on growth priorities and ensure readiness to support increased volume
• Provide field insights to inform service line expansion, capacity planning, and go-to-market strategies
• Achieve defined KPIs, including referral growth, new provider acquisition, visit cadence, and pipeline conversion metrics
• Maintain accurate documentation of activities and outcomes in CRM or tracking tools
• Ensure all activities comply with Duly policies, HIPAA requirements, and applicable state and federal regulations

Benefits

• Comprehensive medical, dental, and vision benefits that include healthcare navigation assistance.
• Access to a mental health benefit at no cost.
• Employer provided life and disability insurance.
• $5,250 Tuition Reimbursement per year.
• Immediate 401(k) match.
• 40 hours paid volunteer time off.
• A culture committed to community engagement and social impact.
• Up to 12 weeks parental leave at 100% pay and a financial benefit for adoption and surrogacy for non-physician team members once eligibility requirements are met.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level