Network Group Specialist

Imperial Dade•Orlando, FL

18h•Onsite

About The Position

Imperial Dade is the leading independently owned and operated distributor of foodservice packaging and janitorial supplies in North America. As a provider of customized supply chain solutions, we serve customers in many business-to-business market segments, including restaurants, grocery stores, healthcare, sports and entertainment, and cruise lines. Founded in 1935 and headquartered in New Jersey, Imperial Dade serves as a mission-critical partner to more than 120,000 customers through our footprint of 130+ branches. All correspondence will come directly from Imperial Dade and not a personal email address. Imperial Dade has a Network Group Specialist role available in Orlando, FL! Join a strong and continuously evolving team that helps our business grow. If you’re looking for your next opportunity, Imperial Dade is a great place to take that next step. As a Network Group Specialist you will manage complex account pricing and ensuring seamless order fulfillment for our partners. This role requires a detail-oriented problem solver to provide vital support to our network programs and sales team.

Requirements

3+ years of customer service experience, ideally 2+ years specific to large corporate accounts
Experience with S2K is a plus; Training will be provided on our ERP system
Proficiency in Microsoft Excel
Excellent verbal and written skills
High School Diploma/GED or equivalent

Responsibilities

Maintain network program order guides and ERP (S2K) program pricing
Manage newly assigned accounts and locations
Assist sales consultants with contracted sales pricing & communicate regularly
Maintain minimum order fees and fuel surcharge fees
Optimize fill rates by providing substitutes for out-of-stock or discontinued items
Update and adjust invoice pricing, billing, and order discrepancies