Network Field Technician

Syringa Networks LLC•Idaho Falls, ID

8d•$25 - $41•Hybrid

About The Position

Syringa Networks combines the stability of a traditional ISP with the agility and innovation of a Modern Partner. Headquartered in Boise, Idaho, Syringa operates more than 2,000 miles of fiber network throughout the Mountain West and Pacific Northwest regions. Syringa has expanded its reach globally to deliver Internet Connectivity, IP Transport, and IT Solutions anywhere businesses need them. These capabilities paired with our world-class customer experience, allow Syringa to be a strategic partner to organizations to simplify and optimize their business operations. Our Network Field Technicians play a crucial role in ensuring the efficient functioning of telecommunications networks by installing, maintaining, and troubleshooting network equipment, providing technical support, and ensuring compliance with industry standards. Network Field Technicians in telecommunications are responsible for installing, maintaining, and troubleshooting telecommunications equipment and networks. Level of position and pay is dependent on experience. Must reside in the Eastern Idaho area with a primary reporting location of Idaho Falls. Work and customer demands will dicate the opportunity to work remotely at times. Must have the ability to securely park a company vehicle and store company-issued tools and equipment at primary residence.

Requirements

2-5 years of experience in related industry
High school diploma
Good technical mindset for troubleshooting and installations.
Basic electronics with more advanced analog and digital knowledge
Proficient in MS Office applications and familiar with standard office equipment.
Standard basic computer skills are required.
Ability and willingness to travel 20% of the time including overnight stays.
Ability to lift at least 50 lbs.
Ability to prioritize and handle multiple tasks.
Ability to interpret maps, work orders, service orders, and trouble tickets.
Must work varying shifts and hours including possible mandatory overtime, weekends, and holidays.
On-call 24x7 on a rotational basis, on stand-by, dispatch, and overtime as required and dictated by business needs.
May operate motorized and non-motorized equipment (fork-lifts, pallet jacks, company vehicles)
Excellent customer service is critical, and one must be able to speak professionally with customers during stressful or sensitive situations.
Perform other tasks related to but not mentioned herein.

Nice To Haves

Technical experience and a good understanding of telecom networks working as a field technician demonstrated by your ability to handle more complex tasks, including network installations, upgrades, and repairs, as well as assisting in troubleshooting advanced issues.
Able to work independently or with others while applying appropriate methods to troubleshoot issues with the help of remote employees in our NOC or other groups.
Basic understanding of power – DC vs. AC, Amps vs. Volts
Understanding how to use test equipment including T-Bird, Exfo platform, - 10G, 100G, Viavi- PRI Ethernet tester, Multimeter, and OTDR’s.
Good understanding of our services and delivery methods Eth, TDM, SONET, DWDM, IP, SD-WAN
A good technical and mechanical background with experience in the latest generation transport gear, critical infrastructure (HVAC systems, high-voltage electrical systems, DC power plants, etc.), as well as knowledge of locating fiber optic cable, right-of-way, and As-Builts.
Skilled in technical communications with customers and vendors, to help resolve issues.
Inventory management is critical in all technician job roles.

Responsibilities

Assisting in the installation and configuration of network hardware, including routers, switches, and wireless access points.
Assisting in the installation and termination of network cables and connectors.
Performing routine network monitoring tasks to identify and resolve network issues.
Troubleshooting network connectivity issues and resolving them within designated SLAs.
Assisting in the diagnosis and resolution of network performance issues.
Assisting in the maintenance and documentation of network infrastructure.
Providing on-site support to customers for network-related problems.
Assisting in the implementation of network security measures.
Collaborating with team members to ensure efficient and effective network operations.
Maintain warehouse and inventory counts of equipment and equipment spares.
Handles and maintains the flow of materials and products for installations and trouble tickets.
Unpacks and checks goods received against purchase orders or invoices.
Maintains accurate records of received goods and rejects unsatisfactory items.
Schedule and manage vendors who work on our various critical infrastructure equipment, such as HVAC systems, UPS, and generators
Perform building maintenance activities, such as routine facilities tasks and inspections, and work with other Syringa employees on requests that might come in, including office moves.