Network Field Team Lead

EOS•Denver, CO

About The Position

EOS IT Solutions is a family-run global technology and logistics company providing collaboration and business IT support. The Network Field Team Lead supports Technical Leads, Field Technicians, Project Management, and Network Engineering in delivering high-quality deployments of networking hardware for global customers. The role combines travel to customer sites in the United States and potentially worldwide with remote support. It includes leading and developing the field team, coordinating resources and project assignments, maintaining service and compliance standards, and assisting with network deployment, troubleshooting, and problem resolution.

Requirements

Experience leading teams.
Ability to read and understand SOPs and DPKs to ensure work is completed correctly.
Agility and a strong sense of urgency.
Responsiveness, efficiency, excellent customer interaction, and a high level of professionalism.
Good organization and time-management skills, with the ability to manage multiple priorities.
Strong written and verbal communication skills.
Critical-thinking and problem-solving ability.
Flexibility and adaptability to changes and working hours to meet customer needs.
Ability to communicate directions accurately to technicians onsite or abroad.
Interest in learning, growth, and taking on new projects.
Extensive experience with networking hardware, including routers, servers, switches, PDUs, and copper and fiber-optic cabling.
Hands-on experience with Juniper routers, switches, and firewalls; Cisco Layer 2/Layer 3 switches; and Aruba or Cisco wireless.
Ability to read technical network diagrams, schematics, and port maps.
Ability to interpret rack-build layouts and bills of materials.
Previous experience in a similar role and a good understanding of networking concepts.
Ability to lift up to 50 pounds.
Excellent analytical and problem-solving skills and strong attention to detail.
Ability to work in and encourage a fast-paced, dynamic environment.
At least 8 years of data center network deployment experience, or 8 years of network engineering deployment experience for large-scale networks in a corporate environment.
Availability to work outside normal business hours.
Availability to travel to customer sites within the United States and globally if required.

Nice To Haves

At least 5 years of network infrastructure deployment experience and at least 3 years of EOS network infrastructure deployment experience; or at least 4 years of EOS network infrastructure deployment experience and a qualifying certification; or a reasonable combination of these qualifications.
Bachelor’s or associate degree.
CCNA, CDCTP, ECC, BICSI, or DCIE certification.

Responsibilities

Build and sustain team culture, trust, motivation, open discussion, and an identity for the team; encourage new ideas and valuable changes.
Train new resources on EOS and client standards, and ensure employees receive appropriate training and ongoing compliance education.
Ensure compliance with company and regulatory guidelines and procedures to provide high-quality service and customer care.
Apply cost-improvement strategies while maintaining area profitability and growth.
Support the PMO in selecting field resources and work with Project Management to assign technicians to projects and support successful project delivery.
Implement location-specific and area quality goals and action plans.
Provide ongoing informal feedback and participate in annual performance evaluations to identify and develop talent.
Participate in hiring field resources.
Represent EOS in client meetings.
Ensure day-level and project-level documentation is completed.
Train the team on and uphold EOS skills and standards.
Understand technician skillsets and assign technicians appropriately to project teams.
Interpret complex Design Packs and communicate questions or changes to Project Management.
Troubleshoot and resolve network-environment issues, including diagnosing advanced technical problems and root causes.
Provide technical support through various communication channels.
Collaborate with network engineers and project managers, including assisting with network design, implementation, and problem resolution.
Support onsite teams in meeting quality, productivity, turnaround-time, and other expectations.
Perform other reasonable ad hoc duties within the post-holder’s competency.