Network Field Engineer

TeleCloud•Morristown, NJ

5d•$35 - $40•Onsite

About The Position

TeleCloud is seeking a VoIP & Network Field Technician to install, configure, and support cloud-based phone systems and business networks throughout New Jersey. This role involves working with cutting-edge technologies such as VoIP, Microsoft Teams, SIP, cloud communications, networking, and AI-powered communication solutions to help businesses modernize their communication infrastructure. The ideal candidate is a hands-on technician with strong networking fundamentals, enjoys field work, and is dedicated to providing excellent customer service.

Requirements

3+ years of customer-facing technical field experience in VoIP or telecommunications, Managed IT services, Commercial networking, Structured cabling or low-voltage systems, Security or AV installations, Or a related technical field
Working knowledge of LAN/WAN networking
Experience with routers, managed switches, firewalls, wireless networking, or PoE devices
Understanding of TCP/IP, DHCP, DNS, VLANs, NAT, and network troubleshooting
Excellent communication and customer service skills
Strong organizational and documentation skills
Ability to work independently and manage multiple projects
Valid driver's license with a good driving record
Ability to lift up to 50 pounds
Willingness to travel throughout New Jersey

Nice To Haves

Experience with Hosted VoIP or UCaaS platforms
Microsoft Teams Calling or Direct Routing
SIP, RTP, QoS, packet captures, latency, jitter, and packet-loss analysis
Yealink, Poly, Peplink, Algo, or Phybridge hardware
Cloud POTS, paging, fax, door-entry, alarm, or elevator communication systems
Telephone number porting and carrier coordination
CRM or communications platform integrations
CompTIA Network+, CCNA, Microsoft, SIP School SSCA, or similar certifications

Responsibilities

Performing onsite network assessments before installations
Installing and configuring cloud phone systems, IP phones, routers, switches, and network equipment
Setting up users, extensions, voicemail, auto attendants, call queues, and call routing
Troubleshooting network connectivity, VoIP performance, and call quality issues
Coordinating phone number porting, project schedules, and customer go-live activities
Working closely with customer IT departments, vendors, and internal project teams
Testing systems before deployment, including emergency calling, voicemail, paging, and failover services
Training customer administrators and end users
Documenting installations, configurations, and project progress
Owning technical issues through successful resolution while providing exceptional customer service

Benefits

Competitive pay: $35–$40/hour based on experience
Performance bonus opportunities
Company vehicle provided for business travel
Company-issued mobile phone
Medical, dental, and vision insurance
401(k) retirement plan
Paid time off and company holidays
Paid technical training and certifications
Opportunities for career growth into Senior Technician and Implementation roles
Exposure to today's leading cloud communications and networking technologies
Supportive team that values collaboration, ownership, and professional development