911 Network Engineer Field Technician

Tyto Athene, LLC•Hagåtña, GU

4d•$70,000 - $100,000•Onsite

About The Position

Quantum Sky is searching for a 911 Network Engineer with expertise in public safety environments to join our dynamic team supporting our Enterprise NG9-1-1 solution supporting customer’s Public Service Answering Points (PSAP) across CONUS, Hawaii, and Guam. Technical knowledge of Next Generation 9-1-1 (NG9-1-1) systems, vendor coordination, stakeholder engagement with executives and agencies, and the ability to manage projects to meet deliverables on time and within scope.

Requirements

Bachelor Degree, or equivalent work experience
Minimum of 10 years of experience in IT systems, Telecommunications, and networking. Experience in a 9-1-1 or public safety setting is highly desirable.
Understanding of TCP/IP, common networking ports and protocols, traffic flow, system administration, OSI model, defense-in-depth, and common security elements In-depth knowledge of Cisco routers, switches, and firewalls.
Proficient in network protocols (BGP, OSPF, EIGRP, MPLS).
Experience with VoIP technologies and QoS implementations.
Experience with legacy telephony technologies (PRI, POTS, CAMA)
Familiarity with network monitoring tools (e.g., SolarWinds, Wireshark).
Extensive knowledge with Cisco line of network equipment. Additional vendor network equipment (Juniper, Fortinet, Ubiquiti, etc.) experience a plus
Proficiency in Windows Operating Systems (Workstation and Server)
Experience with Windows Domain environments
Experience in Linux Operating Systems
Experience supporting Direct Current (DC) powered facilities and equipment a plus.
Strong analytical and problem-solving abilities.
Excellent communication and collaboration skills.
Ability to work effectively under pressure and in emergency situations.
Relevant certifications such as CompTIA A+, Network+, Linux+, Certified IP Telecom Network Specialist (CIPTS), Certified Telecommunications Network Specialist (CTNS), Cisco Certified Network Associate (CCNA), Cisco Certified Network Professional (CCNP), Certified Fiber Optic Specialist (CFOS). Security-related certifications (e.g., CompTIA Security+, Cisco Security) are advantageous.
Minimum of Secret eligibility.

Nice To Haves

Experience in a 9-1-1 or public safety setting is highly desirable.
Additional vendor network equipment (Juniper, Fortinet, Ubiquiti, etc.) experience a plus
Experience supporting Direct Current (DC) powered facilities and equipment a plus.
Security-related certifications (e.g., CompTIA Security+, Cisco Security) are advantageous.

Responsibilities

Collaborate with internal and external stakeholders, including executive leadership, government agencies, telecommunications vendors, and technical staff.
Coordinate activities with telecommunications vendors and manage relationships to ensure successful system integration
Monitor and evaluate systems health and performance to ensure compliance with operational standards. Implement improvements to optimize bandwidth, reduce latency, and enhance system reliability.
Diagnose and resolve complex telecommunications issues, including connectivity problems and system faults. Provide technical guidance to support teams and ensure efficient resolution of issues.
Maintain detailed records of system configurations, network diagrams, cabling, testing, changes made, and resolution steps for survey report.
Work closely with engineers, project managers, and other team members to ensure seamless project execution. Communicate effectively with government and military personnel to coordinate installation and repair activities.
Stay current with industry trends, best practices, and new technologies.
Diagnosing and fix system failures, degraded transmission quality, and broken physical wiring or software configurations, with coordination of vendors.