Engineer 2, Network Engineering - Test & Turn Up

Comcast•Naperville, IL

15h

About The Position

Comcast Business HQ Test and Turn Up Engineer 2 supports the test and turn-up of Metro Ethernet 1G/10G/100G circuits for Federal Government and the largest Enterprise commercial customers, including Carriers, and OFFNet Type II services. This role deploys Metro Ethernet CPE configurations and troubleshoots complex network issues across the Comcast Business Enterprise Services network. Working within a specialized Metro Ethernet Test and Turn-Up (TTU) engineering team in an inbound/outbound Enterprise Contact Center environment, the Engineer 2 resolves first-contact issues and manages escalations for Comcast Business’s largest customers. Responsibilities include test and turn up of circuits, providing network engineering and escalation support to FedGov and Enterprise customers, Project Managers, OFFNet carriers, Field Service Technicians, and Cell Backhaul providers. The position requires strong network engineering, analytical skills, the ability to interpret complex network designs and data, proficiency with multiple network and system tools, and the ability to manage priorities independently in a fast-paced environment.

Requirements

Exposure to Century, CCOM and Orion preferred.
Familiarity with service activation workflows, networking principles and testing methods.
Strong communication and organizational skills.
2-5 Years Relevant Work Experience

Nice To Haves

Bachelor's Degree (While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.)

Responsibilities

Supports day to day operational tasks across Comcast Business's Metro Ethernet and MPLS networks.
Work with off-net providers to troubleshoot connectivity issues with circuits or vendor supplied Customer Premises Equipment (CPE).
Remove CPE from monitoring as needed.
Confirming service functionality at customer demarcation, including validating MAC addresses, traffic swaps, and NNI handoffs for Wholesale clients.
Conduct pre-checks for optics, demarc specs and CPE settings; VLAN configuration, port status and duplex matching, auto-negotiation and traffic profiling, light level validation and SFP compatibility.
Designing complex internal circuits and overseeing CDV demark to switch processes, ensuring alignment with technical standards
Coordinating port assignments within databases and across physical network components to optimize network infrastructure
Conducting comprehensive testing and commissioning of new circuits in both CDV and commercial settings, following organizational protocols.
Liaising with commercial clients to discuss product offerings and service implementation, enhancing customer satisfaction.
Managing the implementation and augmentation of trunk groups, collaborating with providers and vendors for timely execution.
Implementing new features, technologies, upgrades, and patches, focusing on circuit design and network optimization.
Escalating technical issues promptly to maintain network integrity and adherence to service level agreements.
Recording and updating accurate information in databases, managing service tickets to track issue resolution progress.
Mentoring junior team members, providing expertise and support to foster their professional development within the network engineering domain.
Use various software systems and applications to effectively troubleshoot issues and equipment relating to underlying network connectivity, as well as to identify configuration and other related issues with managed services equipment.
Collaborate with and foster relationships with internal and external customers.
Regular, consistent and punctual attendance.
Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
Other duties and responsibilities as assigned.