Network Engineer- Enhanced Distance Support

SAIC•Norfolk, VA

2d•Onsite

About The Position

SAIC is seeking a Network Engineer to support the TACNET CB-ISEA team as part of the Enhanced Distance Support (EDS) Team. This is an onsite position at Naval Information Warfare Command, Atlantic (NIWC-LANT), Building V53, in Norfolk, Virginia, with up to 10% travel throughout the year. The role provides Tactical Networks Remote Assistance (TNRA) to fleet units and works with shipboard personnel, leadership, subject matter experts, and other stakeholders to deliver timely support and align resolution strategies with operational goals. The engineer provides remote assistance for unit- and force-level ships across CANES software variants, supporting NIPR and SIPR networks with approved remote administration and management tools. Duties include troubleshooting, reviewing technical and historical documentation, escalating unresolved issues, documenting ticket resolutions in HELIX, authoring and reviewing Daily Status Reports, and supporting on-deck efforts as needed. The position also contributes to continuous improvement of support processes and mentors new EDS technicians.

Requirements

Bachelor’s degree and at least 2 years of related experience, or a master’s degree and 0 years of experience; an additional 4 years of experience may be substituted for a bachelor’s degree.
At least 4 years of experience in a military network environment directly related to the proposed area of responsibility.
Must be a U.S. citizen.
Must have an active Secret clearance at the start of employment.
Must hold a DoD IAT-II certification.
Must have a security certification (such as Security+ or CASP) and an operating system certification (such as CCNA, Linux+, Microsoft Server 2019+, or VMware); if lacking either certification, must be able to obtain it within 6 months of hire.

Nice To Haves

Strong troubleshooting and problem-solving skills.
Excellent verbal and written communication skills.
Ability to work well under pressure and in fast-paced environments.
Proficiency with network management tools and remote assistance technologies.
Knowledge of CANES systems and Navy network environments.
Ability to work effectively within a team and with diverse stakeholders.
Proactive approach to identifying and addressing potential issues.
Comfort with rapidly changing environments and requirements.
Strong attention to detail in documentation and problem resolution.

Responsibilities

Provide Tactical Networks Remote Assistance to unit- and force-level ships for CANES SW1–4 and future SW5 across NIPR and SIPR networks using approved remote administration tools and the Concept of Employment.
Use approved management tools to troubleshoot remotely, equivalent to the work possible from a management laptop on deck.
Review CICDs, IETM, ECRs, Master DSRs, other DSRs, SAILOR, and CMPRO for prior resolutions.
Coordinate with EDS Leads to identify and escalate unresolved issues to Sustainment Engineering after troubleshooting efforts are exhausted.
Work with subject matter experts from other Functional Areas and stakeholders to coordinate resolution of fleet-unit issues.
Establish feedback loops with shipboard personnel to refine the support process.
Author Daily Status Reports and provide quality assurance for documents created by teammates.
Maintain detailed records of trouble tickets and resolutions in HELIX, and guide and support the resolution process for assigned tickets.
Provide on-deck support as needed and maintain and update skill sets in alignment with future PMW-160 system baselines.
Assist with onboarding new EDS technicians by providing hands-on familiarization with EDS tools and technologies.
Mentor and guide junior team members through initial training and integration.