Network Engineer- Enhanced Distance Support

SAIC • Norfolk, VA

21h • Onsite

About The Position

SAIC is seeking an Enhanced Distance Support Network Engineer to join the TACNET CB-ISEA team and support the Enhanced Distance Support (EDS) Team. This is an onsite position at Naval Information Warfare Command, Atlantic (NIWC-LANT), Building V53, in Norfolk, Virginia, with travel of up to 10% annually. The role provides Tactical Networks Remote Assistance (TNRA) to fleet units and coordinates with shipboard personnel, leadership, subject matter experts, and other stakeholders to deliver timely network support aligned with operational goals.

The engineer supports all variants of CANES, including SW1–SW4 and future SW5, on NIPR and SIPR networks using approved remote administration tools and procedures. The position also supports on-deck efforts as needed to maintain and update skills for future PMW-160 system baselines, and assists with onboarding and mentoring new EDS technicians.

Requirements

• Bachelor’s degree and at least 2 years of related experience, or a master’s degree and 0 years of experience; an additional 4 years of experience may substitute for a bachelor’s degree.
• At least 4 years of experience in a military network environment directly related to the area of responsibility.
• Must be a U.S. citizen.
• Must have an active Secret clearance at the start of employment.
• Must be DoD IAT-II certified.
• Requires a security certification, such as Security+ or CASP, and an operating-system certification, such as CCNA, Linux+, Microsoft Server 2019+, or VMware. If both certifications are not already held, the candidate must be able to obtain them within 6 months of hire.

Nice To Haves

• Strong troubleshooting and problem-solving skills.
• Excellent verbal and written communication skills.
• Ability to work well under pressure and in fast-paced environments.
• Proficiency with network management tools and remote assistance technologies.
• Knowledge of CANES systems and Navy network environments.
• Ability to work effectively as part of a team and with diverse stakeholders.
• Ability to proactively identify and address potential issues.
• Adaptability to rapidly changing environments and requirements.
• Strong attention to detail in documentation and problem resolution.

Responsibilities

• Provide Tactical Networks Remote Assistance to unit- and force-level ships for CANES variants SW1–SW4 and future SW5 across NIPR and SIPR networks, using approved remote administration tools in accordance with the Concept of Employment.
• Troubleshoot network issues remotely with approved management tools, reviewing CICDs, IETM, ECRs, Master DSRs, other DSRs, SAILOR, and CMPRO for prior resolutions.
• Work with EDS Leads to escalate unresolved issues to Sustainment Engineering after troubleshooting efforts have been exhausted.
• Coordinate with subject matter experts from other functional areas and stakeholders to resolve fleet-unit issues, and establish feedback loops with shipboard personnel to refine support processes.
• Author Daily Status Reports and perform quality assurance on documents created by teammates.
• Maintain detailed records of trouble tickets and resolutions in HELIX, and provide guidance and support throughout the resolution process for assigned tickets.
• Support on-deck efforts as needed to maintain and update skills in alignment with future PMW-160 system baselines.
• Assist with onboarding new EDS technicians by providing hands-on familiarization with EDS tools and technologies, and mentor junior team members during training and integration.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level