Network Engineer

Dallas College • Mountain View, CA

9d • Onsite

About The Position

Responsible for configuration, deployment, testing, maintenance, upgrades, management, monitoring and troubleshooting the enterprise LAN and WAN network components to provide a secure, high performance network. Ensure network stability and operational excellence.

Requirements

• Must have knowledge of internet, computer, routers, switches, firewall, etc., in order to perform network maintenance and system upgrades including service packs, patches, hot fixes and security configurations.
• Experience with Cisco Enterprise networking solutions, VOIP environments, and advanced understanding of LAN/WAN technologies.
• Must possess the ability to increase job knowledge through continuing education and/or other professional development opportunities.
• Strong understanding of network infrastructure and network hardware with the ability to implement, administer, and troubleshoot network infrastructure devices, including wireless access points, firewall, routers, switches, controllers.
• Able to diagnose, resolve, and document hardware/ software and network problems and provide end user training and support as required.
• Experience with firewall, intrusion prevention, VPN, and authentication systems.
• Ability to interact and maintain working relationships with stakeholders and constituents internal/external to the organization to ensure business needs are met.
• Attend or lead meetings to solicit ideas and/or recommendations for process improvements.
• Ability to work with all levels of staff within and outside the IT organization.
• Strong understanding of network security concepts and practice, IP addressing, DNS, DHCP and other common network protocols.
• Able to quickly learn new or familiar technology and products using documentation and other readily available resources.
• Strong attention to detail and time management with the ability to prioritize assignments in an organized manner.
• Must be able to monitor network performance to determine if adjustments are necessary.
• May be asked to provide specific detailed information for hardware and software selection.
• Must be able to convey technical, administrative knowledge or complex information to others in nontechnical terms.
• Must be a self-starter with the ability to work independently and in a team-oriented, collaborative environment; must be dependable, flexible and adaptable to change.
• Must have excellent interpersonal, listening, oral and written communication skills to present reports, contracts and/or proposals for internal audiences and external organizations.
• Must be able to provide exemplary customer service.
• Bachelor’s degree with three (3) years of experience in related field.
• Current and valid Texas driver’s license required for off-site travel.
• On-call, work hours may extend beyond the regular, eight hours, Monday-Friday, workday, including weekends and holidays to provide immediate support due to system failures on a 24/7 basis.
• Official transcripts will be required.
• Will be subject to a criminal background check.
• Some positions may be subject to a fingerprint check.

Nice To Haves

• Bilingual preferred.

Responsibilities

• Establishes and maintain networking environment by documenting and ensuring system standards.
• Maximizes network performance by monitoring performance; troubleshooting network problems and outages; scheduling upgrades; collaborating with network architects on network optimization.
• Updates job knowledge by participating in educational opportunities.
• Implement systems using procedures consistent with established Dallas College guidelines, industry standards and the Information Technology Infrastructure Library (ITIL), including change control and management.
• Performs disaster recovery operations and data backups as required.
• Diagnose, resolve, and document hardware/software network issues for local and remote locations.
• Configure, manage and maintain firewall, VPN, Identity and authentication systems.
• Maintain IPAM, DNS and DHCP systems, network load balancer, PKI system and certificates, system logging along with other network related systems and software.
• Responsible for company domain name registration.
• Tests and monitors network performance and provides network performance statistics as requested.
• Confers with diverse IT staff, network users, contractors and vendors within the Dallas College community network in the management of network security solutions.
• Interact and negotiate with vendors, outsourcers, and contractors to secure network products and services.
• Coordinate computer network access and use.
• Responsible for monitoring and assessing the functionality of the network routers, ensuring all internet security software is updated regularly.
• Responds to incoming notifications via various methods (principally SMS alerts) regarding network connectivity problems and other exceptions.
• Supports development and implementation of networking projects, prioritizing tasks, meeting deadlines and adhering to allocated budget.
• Prepares, maintains and adheres to procedures for logging, reporting, and monitoring of statistical network data.
• Interfaces with an array of stakeholders and constituents within the Dallas College community network daily to ensure district needs are met.
• Completes required Dallas College Professional Development training hours per academic year.
• Performs other duties as assigned.

Benefits

• Some positions may be eligible to apply for a hybrid work arrangement based on job responsibilities, operational needs, supervisor approval, and Dallas College policy.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level