Network Engineer - Public Works

City of San Jose•San Jose, CA
•Onsite

About The Position

The City of San José Department of Public Works is hiring a full-time Network Engineer for its Technology Services Division. This individual-contributor role provides day-to-day desktop and user support, patch management, system administration, and maintenance in an environment with approximately 800 Windows devices, 50 servers, and more than 500 iOS mobile devices across multiple network segments. The position is 100% on-site, Monday through Friday, from 8:00 a.m. to 5:00 p.m. The listed salary range is $130,930.80–$159,279.12, including approximately 5% ongoing non-pensionable compensation; final salary depends on the candidate’s qualifications and experience. The recruitment may be used to fill additional positions in this or other divisions or departments.

Requirements

  • Bachelor’s degree from an accredited college or university in Computer Science, Computer Engineering, MIS, or a closely related field.
  • Three years of experience performing technical work of complex difficulty providing desktop, data security, system administration, server, or network support to end users.
  • Two years of related experience may substitute for up to two years of the education requirement.
  • Possess a valid California Driver’s License.
  • Possess an industry certification demonstrating expertise in a relevant IT field, such as MCSA for Windows Server Enterprise, CCNP, CCNA, BPIPA, Microsoft Certified, Microsoft 365 Certified, or an equivalent professional industry-recognized certification acceptable to the City.

Nice To Haves

  • Knowledge of and experience with applicable technical principles and practices, City and departmental procedures and policies, and federal and state rules and regulations.
  • Clear oral and written communication and effective listening skills.
  • Ability to build effective working relationships, collaborate, and resolve conflicts.
  • Commitment to continuous learning and improvement.
  • Resourcefulness, initiative, proactive planning, and willingness to assume additional responsibilities.
  • Problem-solving skills, including defining issues, gathering information, and using logic and intuition to reach solutions.
  • Project management skills and ability to support projects and implement agency goals and strategic objectives.
  • Reliability, timely completion of quality work, and appropriate confidentiality.

Responsibilities

  • Resolve escalated Tier 2 and Tier 3 desktop, server, and mobile-device issues.
  • Build, image, and deploy Windows 11 devices.
  • Maintain patch and security compliance across the environment.
  • Manage device lifecycles and replacement-part inventories.
  • Document procedures and resolutions for the support team.
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