Network Engineer Level II

Proctor Loan Protector • Troy, MI

10d

About The Position

The Network Engineer Level 2 is an intermediate technical role responsible for implementing, maintaining, and providing operational support for Proctor Loan Protector network environments. The role supports routing, switching, firewalls, WAN, and cloud connectivity under established standards and designs, provides Tier 2 escalation support, and contributes to network improvement initiatives.

The engineer works with senior engineers and security, cloud, and server teams on projects and issue resolution. The position also serves as an escalation resource and mentor for Level 1 engineers, participates in an on-call rotation and after-hours support as required, and continues to develop technical skills and platform knowledge. Occasional domestic travel is required.

Requirements

• 2 to 5 years of network engineering experience.
• Experience with Palo Alto firewalls, Cisco switches, and routers.
• Proficiency with the MS Office Suite.
• Working knowledge of BGP, OSPF, routing, switching, NAT, VPNs, VLANs, and WAN technologies.
• Experience supporting Windows Server, Active Directory, DNS, and DHCP.
• Strong troubleshooting and problem-solving skills.
• Ability to work independently and manage technical escalations.
• Ability to maintain a high level of confidentiality.
• Ability to use discretion, exercise good judgment, and be resourceful.
• High school diploma or GED required.
• Occasional domestic travel required.
• Ability to meet the role’s physical requirements, including keyboard, mouse, and telephone use; in-person and telephone communication; computer-monitor use; sitting at a desk for 7–8 hours per day; lifting and/or carrying items under 10 pounds; and potentially standing, reaching, kneeling, stooping, bending, pushing, and pulling.

Nice To Haves

• Associate’s or bachelor’s degree in a business- or IT-related discipline.

Responsibilities

• Implement and maintain enterprise network solutions based on established designs and standards.
• Assist with network modernization initiatives, including SD-WAN, cloud connectivity, and Zero Trust implementations.
• Create and update network documentation, diagrams, and operational procedures.
• Participate in evaluating new technologies and provide operational feedback.
• Provide Tier 2 escalation support for network incidents and service requests.
• Troubleshoot and resolve issues involving routing, switching, firewalls, VPNs, and WAN circuits.
• Assist with root cause analysis and remediation for recurring issues.
• Monitor network performance and respond to alerts to support availability and reliability.
• Execute network changes, upgrades, and maintenance activities under change management processes.
• Implement and maintain network security controls under established security architecture.
• Configure and support firewalls, VPNs, and segmentation policies.
• Assist with Zero Trust Network Access deployments and operations.
• Ensure network configurations adhere to security standards and internal policies.
• Support hybrid network connectivity between on-premises environments and cloud platforms, including AWS, Azure, and GCP.
• Implement and maintain VPN-based cloud connectivity.
• Assist with cloud networking components such as VPCs, VNets, routing tables, and load balancers.
• Use monitoring and troubleshooting tools such as SecureCRT, LogicMonitor, PingPlotter, or equivalent.
• Assist with basic automation and scripting to improve operational efficiency.
• Follow and contribute to infrastructure-as-code practices where applicable.
• Serve as an escalation resource and mentor for Level 1 engineers.
• Collaborate with senior engineers and security, cloud, and server teams on projects and issue resolution.
• Participate in an on-call rotation and provide after-hours support as required.
• Continuously develop technical skills and platform knowledge.
• Perform other duties as assigned.

Benefits

• Medical/Rx, dental, vision, life, and disability insurance.
• Employee stock purchase plan (ESPP).
• 401(k).
• Student loan assistance.
• Tuition reimbursement.
• Free mental health and enhanced advocacy services.
• Paid time off and holidays.
• Preferred partner discounts.
• Additional benefits may be available; eligibility criteria or waiting periods may apply, and offerings may vary by subsidiary or location.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED