Network Engineer Level II

Proctor Financial, Inc.•Troy, MI

12d

About The Position

The Network Engineer Level 2 is an intermediate technical role responsible for implementing, maintaining, and operationally supporting Proctor Loan Protector network environments. The role supports routing, switching, firewalls, WAN, and cloud connectivity under established standards and designs. It provides Tier 2 escalation support to Level 1 engineers and contributes to network improvement initiatives. The position also supports network modernization, security controls, hybrid cloud connectivity, monitoring, operational documentation, change management, and basic automation. It collaborates with senior engineers and security, cloud, and server teams, and participates in an on-call rotation and after-hours support as required. Occasional domestic travel is required. Proctor Loan Protector provides insurance products and service solutions for financial institutions. The company describes its culture as valuing diversity, personal growth, teamwork, career development, and a fun and rewarding work environment. It does not sponsor work visas or STEM programs.

Requirements

2 to 5 years of network engineering experience.
Experience with Palo Alto firewalls and Cisco switches and routers.
Proficiency with MS Office Suite.
Working knowledge of BGP, OSPF, routing, switching, NAT, VPNs, VLANs, and WAN technologies.
Experience supporting Windows Server, Active Directory, DNS, and DHCP.
Strong troubleshooting and problem-solving skills.
Ability to work independently and manage technical escalations.
High school diploma or GED required.
Ability to maintain a high level of confidentiality.
Ability to use discretion, exercise good judgment, and demonstrate resourcefulness.
Ability to meet the stated physical requirements, including extended periods of computer use and sitting at a desk; handling items weighing under 10 pounds; and potentially standing, reaching, kneeling, stooping, bending, pushing, and pulling.
Must be able to perform the essential duties; reasonable accommodations may be made for qualified individuals with disabilities.

Nice To Haves

Associate’s or Bachelor’s degree in a business- or IT-related discipline.

Responsibilities

Implement and maintain enterprise network solutions based on established designs and standards.
Assist with network modernization initiatives, including SD-WAN, cloud connectivity, and Zero Trust implementations.
Create and update network documentation, diagrams, and operational procedures.
Participate in evaluating new technologies and provide operational feedback.
Provide Tier 2 escalation support for network incidents and service requests.
Troubleshoot and resolve routing, switching, firewall, VPN, and WAN circuit issues.
Assist with root cause analysis and remediation for recurring issues.
Monitor network performance and respond to alerts to support availability and reliability.
Execute network changes, upgrades, and maintenance according to change management processes.
Implement and maintain network security controls under established security architecture.
Configure and support firewalls, VPNs, and segmentation policies.
Assist with Zero Trust Network Access deployments and operations.
Ensure network configurations comply with security standards and internal policies.
Support hybrid connectivity between on-premises environments and AWS, Azure, or GCP.
Implement and maintain VPN-based cloud connectivity.
Assist with cloud networking components such as VPCs, VNets, routing tables, and load balancers.
Use monitoring and troubleshooting tools such as SecureCRT, LogicMonitor, PingPlotter, or equivalent.
Assist with basic automation and scripting to improve operational efficiency.
Follow and contribute to infrastructure-as-code practices where applicable.
Serve as an escalation resource and mentor for Level 1 engineers.
Collaborate with senior engineers and security, cloud, and server teams on projects and issue resolution.
Participate in on-call rotation and after-hours support as required.
Continuously develop technical skills and platform knowledge.
Perform other duties as assigned.
Prioritize and plan work efficiently; maintain confidentiality; communicate clearly in writing and orally; solve problems; ensure quality and accuracy; adapt to change and competing demands; and follow safety and security procedures.
Travel domestically occasionally.