Network Engineer (LAN/WiFi) (Hybrid)

A.C. Coy•Eagan, MN

7d•Hybrid

About The Position

Tier One Technologies is seeking a Network Engineer to perform LAN and WiFi monitoring and support for their US Government client. This is a hybrid Contract-to-Hire position located in Eagan, MN. The work schedule is Monday – Friday from 8:00 AM – 5:00 PM CST with occasional on-call rotation and after-hours work. Selected candidates without the required clearance will be subject to a federal government background investigation to receive it.

Requirements

A degree from an accredited College/University in the applicable field of services is required. If the individual's degree is not in the applicable field, then 4 additional years of related experience is required.
3+ years of hands-on network support experience in a LAN/Wi-Fi environment.
Proven experience with wireless networking solutions such as Cisco Meraki, HPE Aruba, Juniper Mist, or Fortinet.
Proficiency in LAN protocols and technologies (e.g., TCP/IP, VLANs, Spanning Tree Protocol).
Strong troubleshooting and analytical skills across OSI Layers 1-7.
Understanding of LAN security standards and best practices.
Experience with ServiceNow or comparable ticketing systems
Exceptional communication skills.
Must be a US Citizen or Permanent Status Green Card holder.
Must be able to obtain Public Trust Clearance.
Must have lived in the US for the past 5 years.
Cannot have more than 6 months travel outside the United States within the last five years. Military Service excluded. (Exception does not include military family members.)

Responsibilities

Independently diagnose and resolve complex network incidents impacting performance, stability, or security.
Perform advanced troubleshooting across routers, switches, firewalls, WAN links, VPNs, SD-WAN infrastructures, and Wi-Fi devices.
Analyze packet captures, logs, and telemetry data to identify and document root causes.
Manage escalations for chronic or recurring network issues and conduct deep-dive investigations into performance degradation, intermittent connectivity, latency, and jitter.
Support high-availability environments, including failover, redundancy, and disaster recovery planning.
Develop and maintain network documentation, standards, and runbooks.
Perform root-cause analysis and produce technical reports on major incidents.
Test and validate new network technologies and configurations prior to production rollout.
Resolve and document trouble tickets through ServiceNow, including troubleshooting steps and solutions for future reference.
Provide mentorship and technical guidance to Tier 1 and other staff.
Manage multiple concurrent tasks, prioritize workload effectively, and meet deadlines.