Network Engineer II

Saddleback Communications•Scottsdale, AZ

15h•Hybrid

About The Position

The Network Engineer II supports the design, deployment, maintenance, security, and performance of network, infrastructure, cloud, and communications platforms across internal and customer-facing environments. The role maintains WAN, MAN, LAN, firewall, routing, switching, wireless, DNS, DHCP, server, virtualization, and cloud infrastructure; troubleshoots complex network and system issues; supports monitoring and security practices; and assists with physical and logical network design. The position calls for technical ownership, clear documentation, disciplined troubleshooting, and support for both day-to-day operations and advanced technical projects. Candidates must reside in Scottsdale or the surrounding area, work on-site at the Scottsdale office several days per week, and be available on call as needed. The Network Engineer II works with internal teams, vendors, carriers, and MSP customer stakeholders to maintain reliable, secure, scalable, and well-documented technology platforms.

Requirements

Bachelor’s degree in Computer Science, Engineering, Information Technology, or equivalent experience.
Five years of experience supporting networks, routers, switches, firewalls, servers, or related infrastructure.
Experience installing, configuring, deploying, and maintaining WAN, MAN, LAN, firewall, and network hardware.
Experience with Cisco IOS, Arista EOS, or similar enterprise networking platforms.
Knowledge of DNS, DHCP, VPN, load balancing, routing protocols, switching, wireless, and firewall administration.
Knowledge of telecommunications infrastructure, network security practices, and the OSI model.
Strong understanding of enterprise networking, infrastructure, cloud, virtualization, and cybersecurity concepts.
Ability to troubleshoot complex network, system, cloud, and platform issues.
Strong customer service skills and ability to support internal users and MSP customers professionally.
Ability to communicate technical information clearly to technical and non-technical audiences.
Strong organization and time-management skills, including the ability to manage multiple priorities.
Ability to work independently while collaborating with senior engineers, support teams, vendors, and stakeholders.
Strong documentation discipline, including diagrams, runbooks, configuration notes, and change records.
Ability to research, analyze, evaluate, and recommend technical solutions.
Proficient with Microsoft Office, Microsoft 365, administrative tools, monitoring platforms, and related technical systems.
Must reside in Scottsdale or the surrounding area, work onsite at the Scottsdale office several days per week, and be available on call as needed.

Nice To Haves

Experience with Microsoft Server, Linux, Microsoft 365, Azure, VMware, and cloud or virtualization platforms.
Experience working with vendors, carriers, software applications, and customer-facing technical environments.
Certifications such as CCNA, CCNP, Azure, AWS, VMware, Network+, Security+, or equivalent.

Responsibilities

Install, configure, maintain, and monitor network hardware, systems, and platform infrastructure.
Support WAN, MAN, LAN, routing, switching, firewalls, wireless, DNS, DHCP, load balancing, and related services.
Maintain network functionality, performance, security, and data integrity across supported environments.
Assist with physical and logical network design, implementation planning, and infrastructure upgrades.
Support servers, virtualization platforms, cloud infrastructure, and related platform dependencies; administer Azure, Microsoft 365, VMware, and other tools as assigned.
Troubleshoot complex network, system, cloud, and platform issues; monitor health, performance, alerts, capacity, and service-impacting risks.
Support incident response, outage investigation, root cause analysis, and remediation; escalate issues with troubleshooting history, impact notes, and recommended next steps.
Work with vendors, carriers, and platform providers to resolve service-impacting issues.
Maintain network and system security through patching, hardening, monitoring, vulnerability remediation, firewall and access-control practices, VPN, and segmentation.
Follow cybersecurity policies, change-management practices, and documentation standards; identify security gaps, aging systems, configuration drift, and operational risks.
Assist with compliance, audits, logging, access reviews, and security documentation as needed.
Work on advanced technical projects involving networks, systems, cloud, communications, and infrastructure.
Procure network equipment and coordinate installation, replacement, upgrade, and vendor activities.
Support MSP customer environments, including customer networks, managed hardware, cloud services, and onsite work when needed.
Assist Field Services, Support, Customer Service, and senior technical staff with customer-impacting issues.
Document installations, configuration changes, equipment details, diagrams, and operational procedures.
Use approved AI, automation, and scripting tools for troubleshooting, configuration research, documentation, analysis, and operational improvement while protecting sensitive information and validating recommendations before production use.
Use automation where appropriate to improve consistency, monitoring, documentation, and repeatable network operations.
Follow architecture, configuration, documentation, monitoring, change-control, and escalation standards; proactively identify technical debt, recurring issues, infrastructure risks, and improvement opportunities.
Partner with Operations, Support, Field Services, Customer Service, vendors, and MSP customer stakeholders.