Network Engineer II (Onsite)

JMARK Business Solutions, Inc. • Tulsa, OK

7d • $60,000 - $80,000 • Onsite

About The Position

JMARK Business Solutions is seeking a Network Engineer II to serve as a dedicated onsite IT resource for a banking client. This role involves providing advanced onsite and remote technical support, maintaining the security, stability, performance, and reliability of the client's technology environment. The position is designed for an individual ready to take greater ownership of network infrastructure, security, troubleshooting, and proactive technology management, with a strong emphasis on reliability, security, documentation, communication, and attention to detail due to the banking environment. The core philosophy is 'People First. Technology Second.', focusing on enabling the success of people and businesses through stable and secure networks.

Requirements

• Approximately 24 to 36 months of networking experience in a similar network engineering, network administration, managed services, or infrastructure position.
• Equivalent experience through an apprenticeship program or demonstrated technical competency may also be considered.
• Strong networking skills.
• Great troubleshooting instincts.
• Exceptional client service.
• Hands-on experience configuring and troubleshooting firewalls, switches, wireless networks, and VPNs.
• Understanding of routing, switching, VLANs, subnetting, and network security.
• Ability to independently troubleshoot issues while recognizing when additional expertise is needed.
• Proactive thinking and ability to look for potential problems before they become outages.
• Understanding that security is part of every technology decision.
• Ability to manage priorities effectively and keep work organized.
• Confident communication with both technical and nontechnical audiences.
• Ability to stay composed when technical issues are urgent or business-critical.
• Accountability for work and follow-through on commitments.
• Curiosity and a desire to continually expand technical expertise.
• Experience with several of the following: Managed Services Provider environments, Microsoft Partner environments, Advanced Windows Server support, Firewall configuration and troubleshooting, Switch configuration and troubleshooting, Wireless networking, VPN configuration and administration, VLANs, VTP, LAN switching, and STP, Network authentication technologies, Routing protocol configuration and troubleshooting, IPv4 and IPv6, IP addressing, subnetting, CIDR, and multicasting, Network monitoring platforms, Network security and intrusion prevention, Cisco ASA VPN technologies, Cisco or similar enterprise networking platforms, WAN technologies, Endpoint and network security technologies.
• A valid driver's license.
• Proof of vehicle insurance.
• Reliable and suitable transportation that can be used to perform job responsibilities when necessary.
• Ability to travel as required by the position.
• Ability to participate in an on-call rotation as assigned.
• Ability to work independently while remaining closely connected to the broader JMARK team.

Nice To Haves

• Networking certifications such as CCNA, Network+, Security+, or comparable industry certifications.

Responsibilities

• Provide advanced onsite and remote technical support.
• Maintain the security, stability, performance, and reliability of the client's technology environment.
• Troubleshoot and resolve advanced network, connectivity, infrastructure, and server issues.
• Respond to escalated technical issues from Level 1 resources.
• Diagnose issues onsite, remotely, and over the phone.
• Manage, maintain, troubleshoot, and support network infrastructure.
• Secure and manage network environments to protect productivity, mitigate threats, reduce risk, and improve stability.
• Administer and troubleshoot firewalls, switches, wireless networks, VPNs, and related network security technologies.
• Provide operational security support for the client's infrastructure.
• Monitor network health and proactively identify potential problems.
• Review network environments and service tickets to identify recurring or systemic issues.
• Resolve proactive issues when possible and engage Level 3 or specialized JMARK resources when necessary.
• Work with Project Managers and other technical resources on projects, implementations, and technology initiatives.
• Perform installations, upgrades, migrations, preventative maintenance, and infrastructure changes.
• Maintain a healthy service queue and ensure assigned issues continue moving toward resolution.
• Participate in JMARK's on-call rotation as assigned.
• Identify systemic and recurring technology problems.
• Recommend sustainable solutions rather than repeatedly treating symptoms.
• Help reduce technology risk and improve network reliability.
• Use network monitoring tools to identify performance and availability issues.
• Maintain accurate network and technical documentation.
• Document troubleshooting steps, changes, configurations, and resolutions within ConnectWise.
• Review documentation from Level 1 resources and help improve its quality.
• Escalate appropriately when an issue requires Level 3 or specialized expertise.
• Follow established change-management and security practices.
• Communicate technical issues in clear, understandable language.
• Provide courteous and professional service regardless of someone's technical ability or title.
• Set expectations and communicate progress throughout an issue.
• Take ownership and follow problems through to resolution.
• Build strong professional relationships with the people you support.
• Protect the confidentiality, integrity, and availability of the client's technology environment.
• Assist Level 1 technical resources with escalated networking issues.
• Share knowledge and areas of expertise with teammates.
• Review technical documentation and encourage documentation excellence.
• Mentor developing technical team members.
• Collaborate with senior engineers and Level 3 resources on complex problems.
• Partner with Service and Project Managers on client initiatives.
• Help identify opportunities to improve processes, systems, security, and client outcomes.

Benefits

• Ongoing technical training.
• Pursuit of manufacturer and industry certifications.
• Opportunities to expand expertise in networking, cybersecurity, cloud, and infrastructure technologies.
• Learning from experienced JMARK engineers and technical leaders.
• Staying current on emerging technologies, vulnerabilities, and industry trends.
• Sharing expertise with other team members.
• Mentoring developing engineers and technicians.
• Participation in company-sponsored activities related to the position.
• Continuing to build skills necessary for future technical opportunities within JMARK.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed