This role enhances the network security infrastructure by monitoring network performance, writing change control installation plans, and installing network security infrastructure. It involves assisting team members, working with suppliers and senior team members to review system performance, and identifying/recommending improvements to network alerts and monitors. The position also assists in network security design, assesses potential network security issues and identifies solutions, and conducts scheduled audits on network rules, alerts, and monitors. Additionally, it resolves network security infrastructure issues (e.g., firewalls, intrusion protection, advanced anti-malware, remote access) through troubleshooting, root cause analysis, and corrective actions. The role supports large-scale, cross-department production issues, resolves support problems in a timely manner, provides status updates, and drives supplier participation during problem resolution. It also evaluates industry standards and best practices against business needs for network infrastructure designs, identifies optimal topologies, platforms, and protocols, and documents design decisions. As part of a design team, this role specifies and outlines larger network infrastructure components and systems. It participates in setting the technical direction for the team by making recommendations, providing input for technology roadmaps, gathering business and technical requirements, evaluating supplier products, implementing best practices, and informing stakeholders of impactful issues. In Network Operations, the role utilizes Network Monitoring and Alerting tools, monitors Metrics and KPIs (e.g., Availability, MTBF, MTTR), and Service Level Indicators (SLIs) to maintain logs and documentation of network performance. It monitors current performance data to ensure adherence to defined SLOs for simple network applications/systems and comprehends different alert types generated by monitoring tools.
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Job Type
Full-time
Career Level
Mid Level