Network Engineer Associate AHF

Advocate Health • Macon, GA

2d • $31 - $46 • Onsite

About The Position

The Network Engineer Associate maintains the technical performance of network systems supporting Advocate Health’s enterprise, including hospitals, medical office buildings, physician practices, administrative and financial offices, and support facilities. The role monitors network performance and utilization, participates in localized troubleshooting and resolution, and supports stable, reliable network connectivity in coordination with other Information Services departments and vendors. The associate administers network infrastructure with guidance from senior staff and escalates issues as appropriate.

The position implements routine network changes and helps design network solutions involving switches, routers, and system hardware, following established designs and configurations under the guidance of senior engineers. It resolves help desk tickets and network problems, tracks recurring issues, follows change management processes, and installs network components—including routers, switches, physical cabling, and UPS equipment—under the direction of more experienced engineers. The associate also contributes to less complex projects and helps determine infrastructure requirements, solutions, hardware and software standards, and administrative procedures.

This is a full-time, onsite position scheduled Monday through Friday, 9 a.m. to 5 p.m., for 40 hours per week. Callback support is regularly required, and evening and weekend work may be necessary at times for conversions. The position requires dependable transportation and the ability to travel for work. There is no direct patient contact.

Requirements

• Bachelor’s degree or equivalent knowledge in Computer Science or a related field.
• At least 1 year of experience in IT or equivalent knowledge.
• Obtain Cisco Certified Support Technician (CCST) or higher within the first year of hiring.
• Proficiency in verbal and written communication.
• Ability to handle customer contacts and resolve problems effectively.
• Ability to manage multiple tasks concurrently, prioritize work, complete assignments on time, and meet productivity standards.
• Ability to work independently and use judgment and creativity to analyze and solve unusual problems or situations.
• Knowledge of network protocols, routing protocols, wireless protocols, and broadband.
• Knowledge or skills in client/server systems, general networking, IPAM/DNS/DHCP, the Internet, and network hardware such as routers and switches.
• Availability for regular callback support and occasional evening and weekend work for conversions.
• Dependable personal transportation and ability to perform work-related travel.
• Ability to sit for up to 80% of the workday, perform fine hand manipulation while using a computer keyboard, type for 50% or more of the workday, occasionally lift up to 50 pounds, and twist, bend, and kneel.

Nice To Haves

• Bachelor’s degree in Computer Science, Business Administration, or a related field.
• Cisco certifications.

Responsibilities

• Maintain the technical performance of enterprise network systems across hospitals, medical office buildings, physician practices, administrative and financial offices, and support facilities.
• Monitor system performance and take appropriate action to optimize performance and network resource utilization.
• Participate in localized problem determination and resolution; seek guidance from senior staff or escalate issues appropriately.
• Support networking systems and coordinate with multiple Information Services departments and vendors to provide stable, reliable connectivity.
• Implement routine network changes and help design network solutions involving switches, routers, and system hardware, following established designs and configurations under senior engineer guidance.
• Resolve help desk tickets and network problems, track and trend issues, and drive their resolution.
• Follow customer-contact protocols and change management processes.
• Install network components, including routers, switches, physical cabling, and UPS equipment, into a unified network under the direction of more experienced network engineers.
• Assist with less complex projects to define network infrastructure requirements and recommend solutions.
• Participate in determining hardware, software, and administrative standards and procedures.
• Work independently and as part of a team, accepting instruction and leadership from team members; manage multiple tasks and priorities under pressure.

Benefits

• Paid Time Off programs.
• Medical, dental, vision, life, and short- and long-term disability benefits.
• Flexible Spending Accounts for eligible health care and dependent care expenses.
• Adoption assistance and paid parental leave.
• Defined contribution retirement plans with employer match and other financial wellness programs.
• Educational Assistance Program.
• Competitive compensation, premium pay such as shift and on-call pay where applicable, incentive pay for select positions, and the opportunity for annual performance-based increases.
• Career development programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level