Network Engineer Associate AHF

Advocate Health and Hospitals Corporation • Macon, GA

18h • Onsite

About The Position

The Network Engineer Associate maintains the technical performance of network systems supporting Advocate Health’s enterprise, including hospitals, medical office buildings, physician practices, administrative and financial offices, and support facilities. The role monitors network performance, helps resolve localized problems, supports stable and reliable connectivity, and works with other IS departments and vendors. The associate administers network infrastructure and implements routine network changes and designs with guidance from senior engineers, following established designs and configurations.

The position combines independent work with teamwork and requires following customer-support protocols and change-management processes. The associate resolves help desk tickets and network problems, tracks issues and drives them toward resolution, and assists with less complex projects and infrastructure standards. The role is onsite, Monday through Friday, 9 a.m. to 5 p.m., for 40 hours per week, with callback support and occasional evening and weekend work for conversions. Pay range: $30.70–$46.05.

Requirements

• Bachelor’s degree or equivalent knowledge in Computer Science or a related field.
• One year of experience in IT or equivalent knowledge.
• Obtain Cisco Certified Support Technician (CCST) or higher within the first year of hiring.
• Proficiency in verbal and written communication.
• Ability to handle customer contacts and resolve problems effectively.
• Ability to manage multiple concurrent tasks, prioritize work, complete assignments on time, and meet productivity standards.
• Ability to work independently and use judgment and creativity to analyze and solve unusual problems or situations.
• Knowledge of network protocols, routing protocols, wireless protocols, and broadband.
• Knowledge or skills in client/server systems, general networking, IPAM/DNS/DHCP, the Internet, and network hardware such as routers and switches.
• Availability for regular callback support and occasional evening and weekend hours for conversions.
• Dependable personal transportation.
• Ability to sit for up to 80% of the workday; perform fine hand manipulation using a computer keyboard and type for 50% or more of the workday; occasionally lift up to 50 pounds; twist, bend, and kneel; and travel for work.

Nice To Haves

• Bachelor’s degree in Computer Science, Business Administration, or a related field.
• Cisco certifications.

Responsibilities

• Maintain the technical performance of enterprise network systems across hospitals, medical office buildings, physician practices, administrative and financial offices, and support facilities.
• Monitor system performance and take appropriate action to optimize performance and use of network resources.
• Participate in localized problem determination and resolution; seek guidance from senior staff or escalate issues appropriately.
• Support networking systems and coordinate with multiple IS departments and vendors to provide stable, reliable connectivity.
• Demonstrate and apply basic knowledge of the network infrastructure being administered.
• Implement routine network changes and design network solutions involving switches, routers, and system hardware under guidance from senior engineers and according to established designs and configurations.
• Work independently and as part of a team, accepting instruction and leadership from teammates.
• Follow defined customer-support protocols; resolve help desk tickets and network problems.
• Track and trend issues and drive their resolution.
• Follow change-management processes.
• Physically and logically install network components, including routers, switches, physical cabling, and UPS equipment, under the direction of more experienced network engineers.
• Assist with less complex projects to define network infrastructure requirements and recommend appropriate solutions.
• Participate in determining hardware, software, and administrative standards and procedures.
• Provide callback support as required and perform occasional evening or weekend work for conversions.
• Perform work-related travel and maintain dependable transportation.

Benefits

• Paid time off programs.
• Medical, dental, vision, life, and short- and long-term disability benefits.
• Flexible Spending Accounts for eligible health care and dependent care expenses.
• Adoption assistance and paid parental leave.
• Defined contribution retirement plans with employer match and other financial wellness programs.
• Educational Assistance Program.
• Competitive compensation, premium pay where applicable, incentive pay for select positions, and opportunity for annual performance-based increases.
• Career development and well-being programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level