Tier-1 Network Monitor/Help Desk Support
About The Position
GDIT is seeking an enthusiastic Junior Network Engineer to support the Intelligence, Surveillance, and Reconnaissance mission of the Air Force at Langley AFB, Virginia. The role supports the Air Force’s Distributed Common Ground System Processing, Exploitation, Dissemination Operations Center and provides Tier-1 network monitoring, operational support, and help desk services across a global enterprise. Work is performed onsite at the customer location and includes shift work supporting network operations around the clock. The position conducts fault management and monitors network nodes for operational integrity, responds to trouble calls, records and tracks anomalies and corrective actions, and provides technical support or escalates issues as appropriate. It also uses network monitoring and troubleshooting tools, maintains issue records for trend analysis and reporting, supports data network planning, engineering, and design, and provides operational updates and quarterly metrics.
Requirements
- Currently possess a Top Secret/SCI clearance and be able to maintain or obtain Top Secret/SCI clearance.
- U.S. citizenship required.
- At least three years of related experience is listed in the job qualifications.
- Possess IAT Level II Security+ certification.
- Demonstrated knowledge of network monitoring tools.
- Shift work.
Nice To Haves
- A minimum of three years of network operations experience is preferred.
- A BA/BS degree or equivalent is listed among the knowledge, skills, and abilities; the posting also states 0+ years of experience in that qualification line.
Responsibilities
- Conduct fault management to detect, isolate, and correct abnormal network and information processing system component anomalies on a 24-hours-a-day, seven-days-a-week basis.
- Monitor all nodes for operational integrity.
- Respond to trouble calls.
- Initiate and maintain trouble tickets and other logs documenting anomalies and corrective actions.
- Populate and examine trouble and error logs for troubleshooting and metric capture.
- Provide technical support to resolve problems or escalate them to the appropriate level.
- Monitor and administer network tools for troubleshooting and trend analysis metrics.
- Log network issues in the 480 ISRW-approved system of record to support reporting and trend analysis.
- Provide technical support in data network planning, engineering, and design.
- Report trouble calls to the MCC in the DOC upon receipt and provide hourly updates until resolution, unless otherwise directed by the DOC Crew Commander.
- Provide quarterly metrics illustrating trends and workload to the COR in a PowerPoint presentation.
Benefits
- 401(k) with company match.
- Medical, dental, and vision plan options, including some medical plans with Health Savings Accounts.
- Paid education and certifications.
- Paid vacation and holidays.
- Paid time off plans including sick and personal time.
- Paid parental, military, bereavement, and jury duty leave.
- Short- and long-term disability benefits.
- Life, accidental death and dismemberment, personal accident, critical illness, and business travel and accident insurance.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
