Help Desk Tier 1

HOLLY POULTRY • Baltimore, MD

1d • $45,000 - $55,000 • Onsite

About The Position

The IT Help Desk 1 provides first-level technical support to employees, ensuring systems, hardware, and software are functioning properly. The role supports warehouse and office teams and serves as the first point of contact for technical issues. The position is based at 2121 Wicomico Street in Baltimore, Maryland, and offers a salary range of $45,000 to $55,000 per year.

One Fine Family is a Baltimore-based family of food brands, including One Fine Chicken, Easy Street, and Holly Poultry. The company describes its purpose as making great chicken accessible and giving back to the community, including donating more than 300,000 pounds of chicken each year to local food banks and charities.

Requirements

• Intermediate knowledge of Windows and Microsoft Office.
• Strong customer service and communication skills.
• Ability to follow troubleshooting procedures.
• Ability to work in a cold, wet manufacturing plant to test systems.
• Ability to work weekends as needed.
• Must successfully pass a post-offer/pre-employment drug and background screen.

Nice To Haves

• IT certification or related education preferred, such as CompTIA A+ or equivalent.

Responsibilities

• Respond promptly to help desk tickets and phone requests.
• Troubleshoot basic hardware, software, and network issues.
• Reset passwords and manage user account access.
• Install and configure computers, printers, and peripherals.
• Escalate complex issues to Tier 2 or higher.
• Document ticket resolutions and technical steps.
• Provide excellent customer service internally and externally.
• Work in a cold, wet manufacturing plant to test systems.
• Complete other projects as assigned by leadership.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed