Network Datacenter Hand and Feet Analyst

Infosys•Tampa, FL

1d•Onsite

About The Position

Infosys is seeking a Network Datacenter Hand and Feet Analyst. This role requires close partnership and collaboration with other Engineers and Subject Matter Experts. The role may involve occasional travel and/or relocation as required. Candidates must be available to work onsite on a Rotating / Flexible shift timings at respective Datacenter to provide. It includes both demand onsite support, and extended shift coverage as needed. Candidate must be available to work on a rotating shift schedule to provide support at Datacenter.

Requirements

High School Diploma/GED or equivalent educational qualification.
At least 0-1 years of Information Technology experience.
Candidates must reside within a reasonable commuting distance or be willing to relocate.
Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply.
Good Communication and Analytical skills.

Nice To Haves

Experience with Hands and feet support for Data Center operations is a plus.
Experience and desire to work in a Global delivery environment.

Responsibilities

Installations: Rack & stack IT devices, configure ILO/IDRAC, perform ping tests, install trunks, patch cords, panels, and power cables.
Audits & Support: Conduct IT/DC Track audits, approve vendor access, provide on-call and emergency coverage.
Break/Fix: Troubleshoot cables (SM, MM, copper), execute change requests, replace hardware parts (NICs, SFPs, memory, drives).
Decommissioning: Remove patch cords and old hardware, manage media disposal (wipe/shred), coordinate ADR/ERI tracking.
Hardware Receiving: Handle package pickup/delivery, update HRS/DC Tracks, RMA parts, track assets.
Collaborate with Technology team members to ensure efficient operation of the organization’s Datacenter operations environment.
Receive and respond to incoming calls, messages, emails and/or work orders regarding datacenter operations problems.
Ensure that work is carried out within agreed service levels and in accordance with project guidelines.
Explain and document technical issues in a clear way to technical teams, business stakeholders.