Network Data Comm Analyst

Leidos•Bay Saint Louis, MS

About The Position

The Network Data Comm Analyst supports the Homeland Enterprise Information Technology Secure Services and Support (HEITS) management team in the continued operation, maintenance, and evolution of the Homeland Secure Data Network (HSDN) and Classified Local Area Network (C-LAN). In a 24/7 Operating Center environment, the analyst monitors customer network data, applications, and operational architecture to help ensure Service Level Agreements are met. The role provides operational support for network components, troubleshoots customer and circuit issues, and coordinates problem determination, escalation, and resolution. The analyst also supports customers by telephone and email and communicates service impacts to customers and Leidos leadership.

Requirements

At least 3 years of experience working with networks and performing network administration and troubleshooting.
Familiarity with Windows system administration tools and processes, including adding and removing user accounts and configuring or correcting profile issues.
Knowledge of coordinating problem resolution and working across IT functional areas.
Ability to manage multiple tasks or events simultaneously and deliver on time.

Nice To Haves

Department of Homeland Security experience.
Networking certification.
Microsoft certification.
Security+ certification.
CCNA certification.
Bachelor's degree in a related discipline, or equivalent experience/combined education with 2 years of professional experience.
DHS EOD security vetting for access up to TS/SCI.

Responsibilities

Monitor, install, modify, test, and service network equipment.
Maintain availability in the customer call queue during each scheduled shift and resolve customer inquiries and issues according to established service standards.
Work with telecommunications providers, Local Exchange Carriers (LECs), and customers to troubleshoot circuit and data issues.
Answer telephone and email queries concerning customer hardware, software, network, and telecommunications systems, and execute network procedures.
Provide operational support for network components; determine problems, escalate them, and provide resolution.
Resolve networking and customer-related concerns and support engineers in troubleshooting network instability.
Communicate impacts to operational continuity to customers and Leidos leadership.
Maintain an understanding of network and device relationships.
Conduct scheduled monitoring of NVC reports, applications, and data flows; prepare timely status reports; and escalate exceptions, delays, or system issues through established channels.
Balance priorities and customer needs during outages or service degradation.
Provide peer support and on-the-job coaching by answering process questions, sharing best practices, and helping colleagues build job knowledge.