Network Data Comm Analyst
Leidos•Bay St. Louis, MS
•$50,700 - $91,650•Onsite
About The Position
The Department of Homeland Security (DHS) has a continuing requirement for Homeland Enterprise Information Technology Secure Services and Support (HEITS) for the continued operations, maintenance and evolution of the Homeland Secure Data Network (HSDN) and the Classified Local Area Network (C-LAN). Supporting the HEITS management team, the selected individual will be responsible for providing monitoring of customer network data, applications, and operational architecture through a 24/7 Operating Center environment to ensure Service Level Agreements are met.
Requirements
- 3+ years of experience working with networks and performing Network Administration/Troubleshooting
- Active TS/SCI government security clearance.
- Must be familiar with Windows Systems administration tools and processes such as adding and removing user accounts and configuring / correcting profile issues
- Knowledge in coordinating problem resolution and working across IT functional areas
- Proven ability to manage multiple tasks/events simultaneously and deliver on time
Nice To Haves
- DHS Experience
- Networking Certification
- Microsoft Certification
- Security+
- CCNA
- Bachelors degree from an accredited college in a related discipline, or equivalent experience/combined education with 2 years of professional experience
Responsibilities
- Working with Telco providers, LECs, and customers in troubleshooting circuit and data issues
- Answering queries by telephone and e-mail in support of customer hardware, software, network, and telecommunication systems and execution of network procedures
- Provide operational support for all network components and conducts problem determinations, escalations and provides problem resolution.
- Monitoring, installation, modification, testing and servicing of network equipment.
- Assisting and training lower-level support employees
- Resolving networking/customer related concerns and issues
- Supporting engineers in troubleshooting network instability
- Communicating to customers and Leidos leadership of any impact to operational continuity
- Possessing a comprehensive understanding of network and device relationships
- Ability to effectively balance priorities and customer needs during periods of outages or moments of degradation of services
Benefits
- Pay Range $50,700.00 - $91,650.00
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
