Network Customer Service Support 2
About The Position
Drive Excellence in Every Client Interaction Are you a problem-solving expert who thrives on turning challenges into solutions? Join our team as a Network Customer Service Support Specialist where you'll make a meaningful difference for our Auto, Workers' Compensation and Group Health clients every day. Your Impact As a Network Customer Service Support Specialist, you'll be the critical connection between our clients and the solutions they need. You'll navigate complex systems, uncover root causes, and deliver clear, effective resolutions that strengthen client relationships and showcase our commitment to exceptional service.
Requirements
- High School diploma or equivlant.
- 2-5 years of relevant experience in customer or client support.
- Experience in a fast-paced, production environment.
- Demonstrated ability to handle multiple assignments competently, accurately and efficiently.
- Ability to write clearly and effectively when communicating with all parties.
Nice To Haves
- Preferred experience in the medical coding or insurance industry.
- Customer Service experiences in a transaction based environment such as a call center or medical office preferred, demonstrating ability to be empathetic and compassionate via phone and email.
- Experience with Salesforce preferred.
Responsibilities
- Serve as a trusted advisor for clients, providers, and partners seeking assistance
- Transform inquiries into opportunities to demonstrate our expertise and dedication
- Craft personalized, effective responses that address the heart of each request
- Build lasting relationships through your attentive and solution-focused approach
- Investigate multifaceted issues across various systems with detective-like precision
- Uncover root causes that others might miss through your analytical expertise
- Develop innovative solutions by connecting information across different platforms
- Coordinate with internal teams and external partners to implement comprehensive resolutions
- Tackle escalated issues with confidence and creativity
- Anticipate potential challenges before they impact our clients
- Maintain service excellence through proactive monitoring and reporting
Benefits
- Medical
- Dental
- Vision
- Health Savings Accounts / Flexible Spending Accounts
- Life and AD&D Insurance
- 401(k)
- Tuition Reimbursement
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
