Customer Service Support
Imperial Dade•Decatur, IL
•$19 - $21•Onsite
About The Position
Imperial Dade is seeking a Customer Service Support professional to join their team in Decatur, IL. This role involves interacting with customers, processing orders, and providing information regarding products and services. The position offers a Monday through Friday schedule from 8:00 am to 4:30 pm, with an hourly pay range of $19.00 - $21.00. This is an opportunity to join a growing team and contribute to the company's success.
Requirements
- High school diploma, GED, or equivalent
- 2 years of customer service experience
- Proficiency in MS Office and familiarity with using other software
- 2 years of data entry experience
- Excellent communication skills
- An outgoing personality, an eager attitude to help others
Responsibilities
- Answer customers’ calls in a prompt, friendly, and professional manner.
- Interface with customers by telephone, electronically, or face-to-face.
- Assist in increasing sales and profitability for each account by suggesting new and complementary products and by participating in sales promotions.
- Optimize fill rates by providing substitutions for out-of-stock or discontinued items.
- When necessary, escalate customer information, problems/needs, and requests to the customer service manager.
Benefits
- medical
- dental
- vision
- 401(k) program with company match
- life insurance
- generous paid time off package
- educational reimbursement
- paid family leave
- adoption assistance
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
