Customer Service Support

Emerson•Shakopee, MN

3d•Hybrid

About The Position

If you are a Customer Service professional looking for an opportunity to grow your career, this role offers the chance to make a meaningful impact by supporting seamless order execution and building strong customer relationships. You will partner with cross-functional teams to manage order fulfillment from start to finish, ensuring accuracy, responsiveness, and a high standard of service. This is an opportunity to contribute to continuous improvement initiatives while working in an environment that values innovation, collaboration, integrity, and inclusion.

Requirements

2 Years related experience and an Associate’s Degree Or 4 Years realted experience and a High School Diploma or GED equivalent
Legal authorization to work in the United States - Sponsorship will not be provided

Nice To Haves

Completed or in-progress Bachelor’s degree in Business or related field
Strong communication skills, both written and verbal
Ability to work both independently and as part of a team
Skilled in timely and effective communication

Responsibilities

Review and validate customer contracts to ensure all requirements—purchase orders, buying agreements, change orders, specifications, terms and conditions, and commercial obligations—are accurately captured in accordance with Global Clean Order Standards prior to acceptance.
Proactively manage order backlog by monitoring reports, identifying potential delays or holds, and resolving issues to maintain inventory levels and prevent shipping disruptions.
Answer inbound phone calls from customers regarding order status, follow-ups, etc.
Process customer orders and transactions as needed, using appropriate lead times, order management tools, and subject‑matter expertise to meet customer requirements.
Serve as a primary post-booking customer contact by responding to inquiries regarding order status, changes, shipping, issue resolution, and follow‑up needs.
Provide a responsive and high-quality experience for internal and external stakeholders throughout the order lifecycle.
Coordinate with factory, customer, and sales team to resolve purchase order discrepancies, communicate updates, and implement solutions that mitigate delays, delivery concerns, and maintain customer satisfaction.
Adapt quickly to changing customer requirements, business priorities, and system/process updates.
Maintain accurate customer, order, and transactional data within ERP and order management systems.
Collaborate with global colleagues to support cross‑regional order execution and alignment.
Identify and support process improvements that enhance order accuracy, efficiency, and customer experience.