Network Control Technician

Brightstar Lottery•West Greenwich, RI

9d•$49,920 - $67,500

About The Position

Brightstar is seeking a skilled and motivated NOC Analyst to join our Network Operations Center. This is not an entry-level position — it's ideal for someone with 1–3 years of experience who’s ready to take on deeper responsibilities in a fast-growing managed services environment. You will play a critical role in real-time monitoring, alert response, and Tier 1.5-level troubleshooting with direct exposure to advanced tools, networking infrastructure, and security operations.

Requirements

1–3 years experience in a NOC, help desk, or managed services environment
Solid understanding of networking fundamentals (IP, routing, VLANs, NAT, ACLs)
Hands-on experience with at least one of the following: Fortinet, Cisco, Palo Alto
Familiarity with RMM/NMS tools (PRTG, Zabbix, ConnectWise, LogicMonitor, etc.)
Experience handling ticket workflows and escalations in tools like Jira or ServiceNow
Strong documentation and communication skills
Availability to work in a shift-based schedule, including evenings or weekends as needed

Nice To Haves

Associates degree preferred.

Responsibilities

Monitor complex production environments using advanced NMS and RMM platforms
Triage and resolve alerts related to last mile routers, firewalls, network devices, servers, and connectivity
Troubleshoot VPN, DNS, DHCP, routing, and access control issues using documented runbooks
Escalate unresolved issues with detailed analysis to Tier 2/3 engineers
Perform recurring system health checks, firmware status reviews, and patch audit tasks
Update technical documentation, client network diagrams, and Standard Operations Procedures
Assist with initial response to security alerts (SIEM, firewall logs)
Communicate effectively with clients and internal teams to ensure service levels are met
Contribute to continuous improvement of NOC procedures and automation