Network Control Center Operator I

Allied Universal • Middletown, CT

4d

About The Position

Adesta, an Allied Universal company, is hiring a Network Control Center Operator I. The role monitors a wide variety of customer networks and services, coordinates with technicians and customers to resolve issues promptly, and provides level-one help desk support in a fast-paced call center environment.

The position also processes alarms and documents incidents, maintains activity and site-visitor logs, performs subscriber radio control functions as needed, and initiates disaster recovery phone reroutes when needed.

Requirements

• High school graduate or equivalent required.
• Strong data entry skills and proficiency with Microsoft Word, Excel, and Access.
• Strong customer service and interpersonal skills.
• Strong attention to detail.
• Ability to execute multiple tasks efficiently and effectively.
• Ability to be flexible and handle change in a dynamic operations center environment.
• Effective oral and written communication in technical English, including interpreting requirements and providing reports; professional interaction with field personnel, customers, and vendors; and refined grammar skills.

Nice To Haves

• Two-year college degree preferred.
• Basic understanding of computer operating systems, hardware, software, telecommunications, and voice radio systems.
• An equivalent combination of education and experience may be considered.

Responsibilities

• Monitor a wide variety of customer networks.
• Coordinate with technicians, customers, and vendors to resolve issues promptly and maximize system uptime.
• Process system alarms accurately and provide incident tracking, documentation, and notifications in accordance with published processes.
• Maintain a daily activity log, including tracking and notifying persons visiting remote site locations.
• Perform subscriber radio control functions as needed.
• Provide level-one help desk services, including call-taking, ticket creation, and notifications to technicians and customers in accordance with published processes.
• Initiate disaster recovery phone reroutes as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED