Network Control Center Operator I

Allied Universal • Middletown, CT

2d

About The Position

Adesta, an Allied Universal company, is hiring a Network Control Center Operator I. The role monitors a wide variety of customer networks and services, coordinates with technicians and customers to resolve issues, and provides level-one help desk support in a fast-paced call center environment. The operator processes alarms, tracks and documents incidents, maintains activity logs, performs subscriber radio control functions as needed, and initiates disaster recovery phone reroutes when necessary. The position may involve frequent professional interaction and outside calls with field personnel, customers, and vendors.

Requirements

• High school graduate or equivalent required.
• Strong data-entry skills and proficiency with Microsoft Word, Excel, and Access.
• Strong customer service and interpersonal skills.
• Strong attention to detail.
• Ability to execute multiple tasks efficiently and effectively.
• Ability to be flexible and handle change in a dynamic operations center environment.
• Effective oral and written communication in technical English, including interpreting requirements and providing reports.
• Good customer service abilities and refined grammar skills.
• Ability to handle interactions and outside calls with field personnel, customers, and vendors professionally.

Nice To Haves

• Two-year college degree preferred.
• Basic understanding of computer operating systems, hardware, software, telecommunications, and voice radio systems.
• Equivalent combination of education and experience may be considered.

Responsibilities

• Monitor a wide variety of customer networks.
• Coordinate with technicians, customers, and vendors to resolve issues promptly and maximize system uptime.
• Accurately process system alarms and provide incident tracking, documentation, and notification according to published processes.
• Maintain a daily activity log, including tracking and notification of people visiting remote site locations.
• Perform subscriber radio control functions as needed.
• Provide level-one help desk support, including call-taking, ticket creation, and notification to technicians and customers according to published processes.
• Initiate disaster recovery phone reroutes as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED