2nd shift - IS Network Application Support Analyst

Menard•Eau Claire, WI

1d•Onsite

About The Position

The Network Support Analyst is responsible for supporting and maintaining Menards' enterprise network infrastructure across corporate offices, retail stores, distribution centers, and manufacturing facilities. As a member of the Information Systems Infrastructure team, this position plays a critical role in ensuring the availability, performance, and security of network systems that support daily business operations.

Requirements

Associate's or Bachelor's degree in Information Technology, Networking, Computer Science, or related field, or equivalent work experience.
Strong analytical, troubleshooting, and problem-solving skills.
Excellent customer service, organizational, verbal, and written communication skills.
Ability to manage multiple priorities and work effectively both independently and within a team environment.
Experience supporting mission-critical network environments focused on maximizing uptime and performance.
Ability to work in a secure, mission-critical production environment.
Ability to work with vendors and service providers to support business operations.
Must be able to work 2nd shift hours: Monday-Friday, 3:00 PM - 11:00 PM
Relocation to Eau Claire, Wisconsin is required.

Nice To Haves

Routers and routing protocols (BGP, EIGRP, RIP)
Switching and Layer 2 technologies
Autonomous and controller-based wireless networking
IPT and VoIP systems
Firewalls, ACLs, and network security technologies
IPsec and SSL VPNs
Protocol analysis and troubleshooting
Network monitoring tools (SNMP, NetFlow)

Responsibilities

Support and maintain enterprise data, voice, and video networks.
Monitor network health, uptime, capacity, and performance using network management and monitoring tools.
Troubleshoot, diagnose, and resolve network issues involving routing, switching, wireless, security, cabling, and connectivity.
Investigate and document incidents, outages, and performance-related problems.
Identify recurring issues and recommend proactive improvements to increase reliability and efficiency.
Assist with the installation, configuration, maintenance, and upgrade of network infrastructure.
Support network security initiatives, including firewalls, VPNs, authentication systems, and access controls.
Maintain network documentation, diagrams, and operational procedures.
Communicate effectively with internal teams, vendors, and service providers through phone, email, chat, and ticketing systems.