Network and Telecommunications Specialist 1 (PCN 044035)

State of Alaska • Anchorage, AK

12h • Onsite

About The Position

This position is responsible for providing independent technical support services to State of Alaska employees at the Department of Environmental Conservation in Anchorage. The incumbent troubleshoots and resolves hardware, software and network IT issues, tracking resolutions in a ticketing system. The position plans, implements, maintains, and decommissions servers to migrate to enterprise data solutions. Primary duties and responsibilities include: Junior Level Server and Infrastructure Support, utilizing VSphere and Azure tools Active Directory Administration Backup and Recovery Solutions Sharepoint Administrator Tier 2 Ticket Escalations Utilizing Microsoft Endpoint Configuration Manager for Images and patching Liaison between various teams, including Security, Networking and Platform Services Building and deploying Powershell Scripts for systems administration Cisco Meraki configuration and monitoring Licensing

Requirements

• Customer/Quality Focus: Anticipates, monitors, and meets the needs of customers and responds to them in an effective, appropriate manner. Demonstrates commitment to identifying customers’ apparent and underlying needs and continually seeks to provide the highest quality service and product to all customers.
• Interpersonal Skills: Shows understanding, friendliness, courtesy, tact, empathy, concern, and politeness to others; develops and maintains effective relationships with others; may include effectively dealing with individuals who are difficult, hostile, or distressed; relates well to people from varied backgrounds and different situations; is sensitive to cultural diversity, race, gender, disabilities, and other individual differences.
• Technical Competence: Uses knowledge that is acquired through formal training or extensive on-the-job experience to perform one's job; works with, understands, and evaluates technical information related to the job; advises others on technical issues.
• Technical Documentation: Knowledge of procedures for developing technical and operational support documentation.
• Technical Problem Solving: Troubleshoots, diagnoses, analyzes, and identifies system malfunctions to determine the source and cause of the problem.
• Computers: Knowledge of circuit boards, processors, chips, and computer hardware and software, including applications and programming.
• A valid driver's license is required.
• The ability to pass an APSIN security clearance background check.
• The ability to pass a Federal Tax Information security clearance background check.
• Competencies in Configuration Management: Knowledge of the principles and methods for planning or managing the implementation, update, or integration of information systems components.
• Competencies in Learning: Uses efficient learning techniques to acquire and apply new knowledge and skills; uses training, feedback, or other opportunities for self-learning and development.
• Competencies in Network Management: Knowledge of the operation, management, and maintenance of network and telecommunication systems and linked systems and peripherals.
• Competencies in Technical Problem Solving: Troubleshoots, diagnoses, analyzes, and identifies system malfunctions to determine the source and cause of the problem.
• Training in computer science, information technology, computer engineering, or a similar field or experience in monitoring networks, documenting network problems, and providing technical support to network users.

Responsibilities

• Troubleshoots and resolves hardware, software and network IT issues, tracking resolutions in a ticketing system.
• Plans, implements, maintains, and decommissions servers to migrate to enterprise data solutions.
• Provides Junior Level Server and Infrastructure Support, utilizing VSphere and Azure tools.
• Performs Active Directory Administration.
• Manages Backup and Recovery Solutions.
• Acts as Sharepoint Administrator.
• Handles Tier 2 Ticket Escalations.
• Utilizes Microsoft Endpoint Configuration Manager for Images and patching.
• Acts as a Liaison between various teams, including Security, Networking and Platform Services.
• Builds and deploys Powershell Scripts for systems administration.
• Configures and monitors Cisco Meraki devices.
• Manages Licensing.

Benefits

• Retirement and health insurance options
• Flexible schedules

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed