Telecommunications/Network Technician IV

State of Delaware•Dover, DE

4d•Hybrid

About The Position

This is the expert level of telecommunications technician responsible for providing technical, often certified, expertise in the support of mid-range or large scale, most complex networks or the State's wide area network. Project leader for major installation/upgrades of IT equipment and/or data network telecommunications infrastructure ensuring contractor compliance with specifications and approval of procured services and products. Lead level, i.e., work or project leader at this level includes overseeing and directing all phases related to multiple simultaneous and/or complex/diverse projects; defining the scope and objectives of projects; formulating and determining work plans, project priorities and time schedules; and coordinating project activities to achieve objectives. Work includes assigning tasks, monitoring progress and workflow, checking the product, scheduling work, and establishing work standards. Essential functions are fundamental, core functions common to all positions in the class series and are not intended to be an exhaustive list of all job duties for any one position in the class. Since class specifications are descriptive and not restrictive, incumbents can complete job duties of similar kind not specifically listed here. TELECOMMUNICATIONS/NETWORK TECHNICIAN: Configures, installs, tests, troubleshoots, repairs and monitors operation of LAN hardware/software including desktop computers, data/voice/video communication systems, including peripheral devices, wiring and cabling to ensure connectivity and functionality. Identifies and resolves network and telecommunication system malfunctions including connectivity and functionality for mainframe and remote access and other connections/interfaces; start/restart network after disruptions or failures using computer diagnostic tools and software; run system backups; resolves desktop computer problems. Provides customer service through central service desk/help desk function to resolve or ensure resolution of problem diagnosis/assessment and repairs. Maintains database of user problems and resolution. Performs routine network systems administration to include, but not limited to: addition/deletion of users and hardware/software, defining access rights, implementing and ensuring compliance with security procedures and policies, purchasing hardware/software through state contracts, planning and implementing desktop computer migration and maintaining inventory control systems. Advises and trains users on the operation and capabilities of hardware and application software. Plans, schedules, installs and tests software updates and hardware upgrades; conducts needs analysis of equipment, software, network security, budget, disaster recovery concerns, training and equipment resources to plan and recommend network changes in ways that meet program goals. Coordinates network expansion with agency technical staff, consultants, contractual vendors or Department of Technology and Information (DTI). Note: This classification can support only the large scale, most complex data networks and some of the agencies employing mid-range data networks.

Requirements

At least three years experience administering computer data networks including troubleshooting, diagnosing and resolving computer data networks problems.
At least three years experience installing, testing, and configuring computer data networks including the associated wiring, and network dependent devices and infrastructure components.
Six months experience in computer data network design or redesign
Knowledge of information technology project management which includes planning, scheduling, staffing, coordinating, controlling, monitoring, evaluating and reporting on status of IT projects.

Responsibilities

Configures, installs, tests, troubleshoots, repairs and monitors operation of LAN hardware/software including desktop computers, data/voice/video communication systems, including peripheral devices, wiring and cabling to ensure connectivity and functionality.
Identifies and resolves network and telecommunication system malfunctions including connectivity and functionality for mainframe and remote access and other connections/interfaces; start/restart network after disruptions or failures using computer diagnostic tools and software; run system backups; resolves desktop computer problems.
Provides customer service through central service desk/help desk function to resolve or ensure resolution of problem diagnosis/assessment and repairs.
Maintains database of user problems and resolution.
Performs routine network systems administration to include, but not limited to: addition/deletion of users and hardware/software, defining access rights, implementing and ensuring compliance with security procedures and policies, purchasing hardware/software through state contracts, planning and implementing desktop computer migration and maintaining inventory control systems.
Advises and trains users on the operation and capabilities of hardware and application software.
Plans, schedules, installs and tests software updates and hardware upgrades; conducts needs analysis of equipment, software, network security, budget, disaster recovery concerns, training and equipment resources to plan and recommend network changes in ways that meet program goals.
Coordinates network expansion with agency technical staff, consultants, contractual vendors or Department of Technology and Information (DTI).