Network and Systems Administrator

Hy-Vee•Des Moines, IA

2d•Hybrid

About The Position

An administrator, working independently to provide ongoing support and management of elements of the technical infrastructure. Monitors performance, implements changes, performs backups, maintains documentation, and applies new patches and versions when required. Investigates and troubleshoots issues with diverse scope. The shift is Monday- Friday 5PM-2AM with rotation of 9PM-5AM. Core Competencies include: Partnerships, Growth mindset, Results oriented, Customer focused, Professionalism.

Requirements

Security principles and best practices
Performance monitoring and observability techniques and tools
Networking principles
Data storage systems
Directory services
Cloud computing, and virtualization technologies
Programming & scripting languages
Configuration management
Desire to grow as an individual through continuously learning new techniques.
Ability to see detail at near range with or without correction.
Sedentary work: operating a computer, occasionally lifting or carrying objects of no more than 10 pounds, and occasionally standing or walking.
Meeting with customers, kneeling, reaching, handling, grasping, feeling, talking, hearing, and repetitive motions.
Weekly pressure to meet deadlines and handle multiple tasks in a day.
Has access to confidential information.

Nice To Haves

A bachelor degree is preferred, or relevant experience.

Responsibilities

Monitors infrastructure performance, troubleshoots more complex issues and deploys solutions.
Implements basic infrastructure monitors and alerts.
Reacts to infrastructure alarms triggered by monitoring tools.
Performs routine infrastructure updates and maintenance tasks.
Performs routine provisioning of infrastructure and devices.
Provide second level troubleshooting support and assistance to NOC and Support Services.
Interacts with end-users in order to troubleshoot infrastructure related issues.
May raise tickets with 3rd party vendors.
May contribute to root cause analysis.
May create and maintain a disaster recovery, security and backup and restore plan.
May assist with evaluating new technologies to optimize network efficiency and performance.
May be responsible for tracking the parts inventory and maintenance of knowledge base documentation.
Reports to work when scheduled and works expected number of hours.
Participates in off-hours on-call rotation.