Netwrok and Systems Administrator
About The Position
The Network and Systems Administrator maintains network, voice, server, storage, cloud, Microsoft 365, and security infrastructure across clinic and pharmacy locations. The role supports reliable access to the EHR and other clinical services, monitors infrastructure, responds to alerts, manages carrier relationships, and coordinates fault escalation. Changes are carried out through formal change management, including maintenance windows, testing, and rollback plans, while documentation and capacity analysis are kept current. The position administers phone systems, call routing, queues, after-hours routing, voicemail, electronic fax services, and voice continuity. It also maintains backups and recovery processes, conducts restore testing, and participates in business continuity and disaster recovery planning and testing, including clinical downtime scenarios. Security responsibilities include network segmentation for medical devices and imaging equipment, compensating controls for devices that cannot be patched on a normal cycle, firewall and remote-access administration, network access controls, audit logging, and support for HIPAA assessments, penetration tests, vulnerability remediation, and incident response. The role serves as an escalation point for service desk issues and provides elevated coverage during upgrades, releases, go-lives, and new-site or equipment setup. The position is performed in office and clinical settings. It requires travel among three clinic locations, participation in an after-hours support rotation, and occasional work outside standard hours for maintenance windows and incident response. The role involves lifting and positioning equipment up to 50 pounds and bending, kneeling, reaching, and crouching during installation and service work.
Requirements
- Three or more years of experience administering network infrastructure in a multi-site environment.
- Working knowledge of switching, routing, wireless, firewall administration, and network monitoring.
- Experience administering servers, storage, backup, and directory services.
- Experience managing carrier or circuit provider relationships, including fault escalation.
- An associate or bachelor's degree in IT or a related field, or an equivalent combination of education and experience.
- Willingness to participate in an after-hours support rotation and travel among three clinic locations.
- Valid driver's license and reliable transportation.
Nice To Haves
- Healthcare experience, especially in a multi-site ambulatory setting.
- Experience with a VoIP or unified communications platform, including contact center and call routing configuration.
- Experience segmenting networks for medical devices.
- Experience supporting connectivity to an externally hosted or shared EHR.
- Certifications such as CompTIA Network+, Cisco CCNA, Microsoft Certified Azure Network Engineer, or a comparable vendor credential.
Responsibilities
- Administer switching, routing, wireless, and firewall infrastructure across clinic and pharmacy locations.
- Maintain inter-site connectivity and carrier circuits supporting EHR access, manage carrier relationships, and escalate faults.
- Monitor infrastructure, respond to alerts, and escalate issues that threaten clinical availability.
- Plan and execute infrastructure changes through formal change management, including maintenance windows, testing, and rollback plans.
- Maintain network documentation and analyze capacity and performance to recommend upgrades.
- Administer phone systems across sites, including handsets, extensions, hunt groups, and voicemail.
- Configure patient-access call routing, queues, and after-hours routing, including support for pharmacy operations.
- Manage electronic fax services and ensure faxes reach the correct destinations.
- Maintain voice continuity and failover, coordinate with carriers on voice circuit faults, and support operational reporting.
- Maintain on-premises and cloud servers, storage, virtualization, and Microsoft 365 infrastructure.
- Administer backups and recovery, verify backup completion, and conduct periodic restore testing.
- Participate in business continuity and disaster recovery planning and testing, including clinical downtime scenarios.
- Manage Microsoft 365 tenant directory services, certificates, and core infrastructure services; apply patches and firmware updates on a set schedule.
- Implement network segmentation, including isolation of medical devices and imaging equipment.
- Apply compensating controls for devices that cannot be patched on a normal cycle.
- Maintain firewall rules, remote access, network access controls, and infrastructure audit logging.
- Support HIPAA security assessments, penetration tests, vulnerability remediation, and incident response.
- Serve as the escalation point for network, connectivity, server, and phone issues from the service desk.
- Provide elevated coverage during upgrades, releases, and go-lives, and support network and voice setup for new sites and equipment.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
