Network and Infrastructure Support Analyst

Heidelberg Materials • Irving, TX

2d • Hybrid

About The Position

Heidelberg Materials is one of the world's largest suppliers of building materials. Heidelberg Materials North America operates over 450 locations across the U.S. and Canada with approximately 9,000 employees. This role provides day-to-day operational support for country-level IT systems and services with a strong focus on Network management in a Cisco CLI environment. The analyst will monitor, analyze, and resolve incidents to ensure stable and reliable IT operations, and configure and coordinate the installation or replacement of network infrastructure components at remote locations. Occasional travel within the DFW area is required. The position involves participating in IT and business-initiated projects, with occasional travel to remote sites within the USA and Canada. The analyst will partner with business and IT stakeholders to identify and address operational needs, support the rollout and adoption of IT standards, processes, and tools across locations, and track service performance metrics to contribute to continuous improvement initiatives. Responsibilities also include assisting with change, incident, and problem management activities, and working with internal teams and external vendors to support network and new-site implementations, assisting with deployment activities and resolving technical issues. Documentation of procedures, solutions, and operational best practices is also a key part of the role.

Requirements

• Strong working knowledge of IT operations, service management, and network infrastructure support
• Minimum 5 years of relevant IT experience in a Microsoft Windows/Cisco networking environment
• CCNA certification or equivalent experience required
• Demonstrated ability to analyze network issues, identify root causes, and recommend solutions
• Clear and inclusive communication skills with both technical and non-technical partners
• Ability to manage multiple priorities in a fast-paced, distributed environment
• Experience collaborating across teams to achieve shared operational goals
• Comfort working with service management tools, ticketing systems, monitoring platforms, and documentation
• A proactive, customer-focused mindset with attention to detail and follow-through

Responsibilities

• Provide day-to-day operational support for country-level IT systems and services with a strong focus on Network management in a Cisco CLI environment
• Monitor, analyze, and resolve incidents to ensure stable and reliable IT operations
• Configure and coordinate the installation or replacement of network infrastructure components at our remote locations
• Participate in IT and business-initiated projects
• Partner with business and IT stakeholders to identify and address operational needs
• Support rollout and adoption of IT standards, processes, and tools across locations
• Track service performance metrics and contribute to continuous improvement initiatives
• Assist with change, incident, and problem management activities
• Work with internal teams and external vendors to support network and new‑site implementations, assisting with deployment activities and resolving technical issues as they arise
• Document procedures, solutions, and operational best practices

Benefits

• Competitive base salary
• 401(k) retirement savings plan with an automatic company contribution as well as matching contributions
• Highly competitive benefits programs, including: Medical, Dental, and Vision along with Prescription Drug Benefits
• Health Saving Savings Account (HSA), Health Reimbursement Account (HRA) and Flexible Spending Account (FSA)
• AD&D, Short- and Long-Term Disability Coverage as well as Basic Life Insurance
• Paid Bonding Leave
• 15 days of Paid Vacation
• 40 hours of Paid Sick Leave
• 10 Paid Holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees