Network Analyst / Senior Systems Engineer II

Ducks Unlimited • Memphis, TN

2d • Onsite

About The Position

Ducks Unlimited, Inc., the continent’s leader in waterfowl and wetlands conservation, is seeking a Network Analyst / Senior Systems Engineer II to join our Information Systems team at National Headquarters in Memphis, TN. This role involves administering enterprise firewall platforms, designing and deploying network solutions, managing WAN/ISP services, and troubleshooting network issues. It also includes cybersecurity operations such as investigating security alerts and collaborating on security investigations. Additionally, the position supports Windows server infrastructure, cloud services, and hybrid environments, develops technical documentation, and manages data backup principles. Experience with VMware, Hyper-V, IIS, SFTP, PGP encryption, Microsoft Teams Phone, Intune, and Purview is also part of the responsibilities. The role requires leading infrastructure modernization projects, coordinating with vendors, and assisting with budgeting and technology evaluations. Strong communication skills are essential for interacting with technical and non-technical stakeholders, and the ability to work after hours for maintenance and support is necessary.

Requirements

• Strong knowledge of TCP/IP, subnetting, VLANs, routing, DNS, VPN, and wireless networking.
• Experience administering firewalls, switches, wireless access points, and WAN/ISP services.
• Experience supporting Windows Server, Active Directory, Microsoft Entra ID, Microsoft 365, and Azure environments.
• Strong troubleshooting skills across endpoints, applications, printers, network access, and infrastructure.
• Ability to document technical processes, diagrams, configurations, and operational procedures.
• Security-focused approach to infrastructure, systems administration, and user support.
• Associate degree and at least five years of relevant professional experience; equivalent experience may be considered.
• Ability to sit and stand for extended periods of time and lift up to 40 pounds.

Nice To Haves

• Zscaler administration experience.
• Microsoft Intune and Microsoft Purview experience.
• VMware and Hyper-V administration, migration, and lifecycle management experience.
• SFTP administration and PGP encryption experience.
• Microsoft Teams Phone administration experience.
• Mac support experience.
• Jira administration experience.
• PCI compliance experience.
• Network performance monitoring and intrusion detection experience.
• Familiarity with AI and large language model technologies.
• Familiarity with nonprofit work environments is a plus.
• Relevant technical certifications are a plus.

Responsibilities

• Administer enterprise firewall platforms, including configuration, firmware maintenance, security policy management, and lifecycle planning.
• Design, deploy, and support wired and wireless networking solutions across corporate and remote offices.
• Manage WAN, ISP, and telecommunications services, including circuit implementations, upgrades, disconnects, and vendor escalations.
• Troubleshoot network performance, connectivity, routing, DNS, VPN, and wireless issues.
• Maintain a strong understanding of TCP/IP addressing, subnetting, VLANs, routing, and network troubleshooting principles.
• Investigate and respond to security alerts generated by MDR, SIEM, endpoint protection, DLP, and Microsoft 365 security platforms.
• Collaborate with external security providers and internal stakeholders during security investigations.
• Review suspicious activity, user behavior alerts, email threats, and data protection incidents.
• Assist with risk assessments and security reviews of new applications and technologies.
• Monitor enterprise infrastructure and respond to operational alerts.
• Support Windows server infrastructure, cloud-connected services, and hybrid environments.
• Participate in maintenance windows and infrastructure upgrades.
• Develop and maintain technical documentation, diagrams, inventory records, and operational procedures.
• Apply knowledge of data backup principles, recovery objectives, and supporting backup hardware and software.
• Demonstrate strong troubleshooting skills across endpoint, printer, application, network access, and infrastructure issues.
• Manage and support VMware and Hyper-V environments, including migrations and lifecycle maintenance.
• Administer IIS, SSL/TLS certificates, and related web services.
• Manage SFTP administration and PGP encryption.
• Administer Microsoft Teams, including Teams Phone, calling policies, and related support functions.
• Administer Microsoft Intune.
• Administer Microsoft Purview.
• Lead infrastructure modernization projects, including network refreshes, firewall replacements, and connectivity initiatives.
• Coordinate technical vendors and service providers.
• Create project plans, timelines, implementation documentation, and status reports.
• Assist with budgeting, hardware lifecycle planning, and technology evaluations.
• Communicate technical issues clearly to non-technical users, leadership, vendors, and cross-functional teams.
• Ability to work after hours as needed for maintenance windows, upgrades, incident response, and emergency support.

Benefits

• Comprehensive group medical, prescription, dental and vision insurance, including spouse and dependent coverage
• Three weeks paid vacation
• Paid sick leave
• Ten paid holidays
• 401(k) plan (including partial employer match)
• Tuition reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree