Network Analyst II

Franklin County•Franklin County Courthouse Campus - Pasco WA, WA

About The Position

The Network Analyst performs system design, development, implementation, and maintenance activities related to network, software, and hardware operations or telecommunications systems operations. These activities support the general operations of the County and its customers, including end users of software and other systems. The role maintains accurate service-request and installed-hardware records; works with departments to identify uses for existing and new information technology; and provides users with support and training. The position also requires ongoing professional development, discretion, confidentiality, and independent judgment. Depending on the assignment, the Telecommunications Network Analyst II monitors and improves telecommunications operations and systems, installs and maintains communications equipment, manages and analyzes telephone, data, security, audio/video, WiFi, and radio networks, and identifies technical faults through diagnostic testing. The Computer/Systems Network Analyst II analyzes, plans, implements, and maintains County websites and associated databases; installs and maintains network software; and performs network administration and computer operations, including maintaining servers and attached devices, monitoring activity, and responding to system or software failure notifications. The work is generally performed in an office, but may also take place in a corrections facility, outdoors, and around mechanical, electrical, or other workplace hazards. The employee must be on call for emergencies and able to work nights, weekends, or holidays as needed for meetings, system failures, or other emergencies. Physical demands include extended periods of standing, walking, or sitting; handling equipment and tools; varied physical movements; and carrying or transporting up to 10 pounds frequently and up to 100 pounds occasionally.

Requirements

Bachelor’s degree in computer science or a related field, or an equivalent combination of education and experience providing the required knowledge, skills, and abilities.
Four years of information technology experience in programming, computer maintenance, network administration, or computer operations, or an equivalent combination of education and experience.
Proficient knowledge of modern principles, methods, and practices in telecommunications, computer and network systems, fiber optics, and electrical and power systems.
General knowledge of Franklin County business, County policies and procedures, and applicable federal, state, and local rules, laws, regulations, legislation, codes, and ordinances.
Proficient ability to apply techniques, tools, equipment, and technology relevant to the assignment.
Proficient troubleshooting and problem-solving skills, including analyzing situations, identifying alternatives, projecting consequences, and implementing recommendations.
Proficient time management and organizational skills to handle a variety of tasks.
Proficient computer skills, including Microsoft Office Suite, internet research, monitoring software applications, and technical systems programming relevant to the assignment.
Ability to learn new technology systems and equipment and communicate technical specifications, project proposals, and technical information to technical and non-technical audiences.
Ability to establish and maintain effective working relationships with peers, other agencies, vendors, public officials, and the general public, using courtesy, tact, and good judgment.
Ability to coordinate, connect, and manage multiple complex and diverse technical systems.
Ability to exercise independent judgment and discretion and maintain confidentiality of sensitive information.
Ability to communicate clearly and concisely, both orally and in writing, and express ideas and recommendations effectively.
Ability to work independently, identify opportunities, organize and prioritize changing assignments, meet deadlines, communicate progress and changes, and remain calm during emergencies.
Employment is contingent upon a background check and eligibility for coverage by the County’s liability insurance carrier.
Valid driver’s license if driving a vehicle for County business.

Responsibilities

Maintain accurate records of service requests and installed hardware, including servers, workstations, peripherals, and infrastructure.
Work with departments to identify potential uses for existing or new information technology that support County and departmental goals.
Provide information technology users with support and training.
Pursue continuing professional development through educational workshops, professional publications, and professional networks.
Monitor, evaluate, and improve telecommunications operations, facilities, equipment, technology, maintenance, expenses, procedures, documentation, coordination, project management, and record keeping.
Install, monitor, repair, and maintain communications systems and equipment.
Manage and analyze telecommunications systems, including telephone, data, security, audio/video, WiFi, and radio networks.
Identify technical faults through diagnostic testing.
Analyze, plan, implement, and maintain County websites and associated databases.
Install and maintain software residing on the network, including operating systems, email server software, hardware drivers, desktop applications, utilities, and database management systems.
Perform routine network administration and computer operations, including installing and maintaining network servers and attached devices, monitoring network activity, and responding to system or software failure notifications.
Be on call for emergencies and work nights, weekends, or holidays as needed for meetings, system failures, or other emergencies.