Network Analyst II

Texas A&M University System•Texarkana, TX

2d•Onsite

About The Position

Under general direction, the Network Analyst II performs complex network administration, troubleshooting, analysis, research, implementation, and problem resolution in support of the University’s enterprise network infrastructure. The role supports the operation, configuration, maintenance, monitoring, and security of campus wired and wireless networks, firewalls, telecommunications connectivity, and related infrastructure. The position serves as a technical resource for network operations and infrastructure projects, including troubleshooting, equipment deployment and replacement, wireless connectivity, network segmentation, firewall administration, performance monitoring, documentation, and lifecycle management. It works collaboratively with Information Technology staff, campus departments, vendors, and Texas A&M University System resources to maintain the availability, reliability, performance, and security of institutional network services. The role generally supervises employees and requires availability to respond to critical incidents outside normal business hours, as well as participation in disaster recovery testing, cybersecurity incident response, and infrastructure maintenance activities. Eligibility to work in the U.S. is required at the time of hire. Pre-employment sponsorship is not authorized. The position is security-sensitive and employment is contingent on credential and other required verification, including a criminal history check. The position is open until filled.

Requirements

Bachelor’s degree in an applicable field or an equivalent combination of education and experience.
Three years of related experience.
Knowledge of word processing and spreadsheet applications.
Knowledge of troubleshooting and problem-solving, client relations, requirements assessment and analysis, project management methodology, context and interrelationships, and proficiency in Information Technology Infrastructure Library (ITIL).
Ability to multitask and work cooperatively with others.
Effective verbal and written communication skills.
Eligibility to work in the U.S. at the time of hire; pre-employment sponsorship is not authorized.
Availability to respond to critical network, infrastructure, and cybersecurity incidents outside normal business hours.
Ability to exert up to 30 pounds of force occasionally, up to 15 pounds frequently, and/or up to 10 pounds constantly to move objects.
Ability to frequently move about campus facilities, including using stairs, navigating multiple floors, and traveling between buildings.
Ability to bend and crouch around and under objects to check, adjust, maintain, install, or repair equipment.

Nice To Haves

Experience with Cisco, Palo Alto Networks, and Ruckus networking or security technologies.
Certifications such as Security+, Network+, CCNA, CCNP, or Palo Alto certifications.
Working knowledge of TCP/IP, IPv4/IPv6, subnetting, VLANs, routing, switching, DNS, DHCP, NAT, VPNs, and network segmentation.
Experience maintaining network diagrams, configuration documentation, IP address information, and equipment inventories.
Experience supporting network infrastructure projects, equipment refreshes, or building/network deployments.
Knowledge of cybersecurity principles including vulnerability management, incident response, security monitoring, risk management, and access control.
Knowledge of project management methodologies, IT service management practices, and ITIL principles.
Ability to manage multiple priorities and projects while maintaining attention to detail.
Strong analytical, organizational, problem-solving, and decision-making skills.

Responsibilities

Monitor the availability, performance, capacity, and health of enterprise network infrastructure; analyze, troubleshoot, track, and resolve issues involving wired, wireless, and telecommunications systems.
Configure, deploy, maintain, and troubleshoot enterprise switches, wireless access points and controllers, firewalls, and other network and telecommunications appliances.
Support network routing, switching, VLANs, IP addressing, DNS, DHCP, network segmentation, and related network services.
Perform network configuration changes, equipment replacements, firmware and software upgrades, and lifecycle maintenance.
Support network expansion, modernization, and technology refresh projects.
Maintain network configurations, inventories, topology diagrams, IP address information, and operational documentation.
Provide Tier II support and assist with Tier III escalation activities.
Assist with vulnerability scanning, remediation tracking, patch verification, and reporting.
Monitor network security alerts and events; investigate suspected unauthorized devices, abnormal network activity, and network-related security incidents.
Assist with security incident response, investigation, containment, recovery, and documentation.
Collaborate with TAMUS Cybersecurity Shared Services to implement security controls, policies, standards, and best practices.
Assist with compliance initiatives related to Texas A&M System standards, State of Texas requirements, cybersecurity audits, and risk assessments.
Work with campus departments to identify technology requirements and recommend infrastructure and security solutions.
Assist project leaders with planning, implementation, testing, and deployment activities.
Participate in technology evaluations, proof-of-concept testing, and integration efforts.
Provide technical consultation and support to faculty, staff, students, and external partners.
Collaborate with vendors and service providers to resolve technical issues and support project initiatives.
Respond to critical network, infrastructure, and cybersecurity incidents outside normal business hours when needed.
Participate in disaster recovery testing, cybersecurity incident response, and infrastructure maintenance activities.
Generally supervise employees.

Benefits

Medical insurance, with employee-only coverage available for $0–$30 per month after the university contribution; the university covers up to 83% of premiums for employee-and-spouse, employee-and-children, and employee-and-family coverage.
Dental and vision insurance.
Life insurance, accidental death and dismemberment insurance, and long-term disability insurance.
Flexible Spending Account and Day Care Spending Account.
Public Service Loan Forgiveness Program.
75% waiver of tuition and fees for full-time employees, their spouses, and children.
More than 8 hours of paid vacation time off each month.
8 hours of paid sick leave each month.
8 hours of paid birthday leave.
12–15 paid holidays each year.
Teacher Retirement System of Texas (TRS) or Optional Retirement Plan (ORP).
Voluntary Tax Deferred Account/Deferred Compensation Plan.
Professional development via LinkedIn Learning.
Employee Assistance Program.
On-campus wellness opportunities.