Network Analyst I

Massachusetts Trial Court•Boston, MA

7d•$84,354 - $124,324•Onsite

About The Position

Installs and configures network and end user equipment. Coordinates network activity with court personnel and vendors. Monitors networks for availability and bandwidth constraints. Troubleshoots networking issues. Works on submitted tickets as necessary. This position works under the direction of the Manager of Network Services.

Requirements

Technical Degree or similar certification
Three (3) years of related work experience
Equivalent combinations of education and experience will be considered for meeting minimum qualifications.
Knowledge of Firewall Concepts.
Knowledge of TCP/IP protocols.
Knowledge of Trial Court Sites.
Knowledge of Load Balancers
Knowledge of DHCP and DNS
Skill in Troubleshooting.
Skill in Problem solving.
Skill in Installation and monitoring.
Skill in Verbal and written communication.
Skill in Time management.
Ability to adhere to specific protocol plans and procedures.
Ability to Instruct end users.
Ability to Assign network parameters to a device.
Ability to Deploy new network technology
Ability to Manage IP addresses.
Ability to Locate cabling issues.
Ability to Work with vendors and Trial Court departments.
Ability to Learn and become proficient with new technology.

Responsibilities

Monitors network availability via various network tools.
Creates utilization and capacity reports, and takes appropriate actions in response to findings.
Administers software used to monitor the network.
Handles end user applications and network issues.
Monitors networks for availability and bandwidth constraints.
Troubleshoots cabling and evaluates onsite networking issues.
Works with vendors to have work performed in court locations.
Troubleshoots problems and gives step-by-step directions to key users for checking the network.
Creates Check Point Firewall entries in compliance with Trial Court policies.
Maintains Domain Name Server or Dynamic Host Configuration Protocol appliance entries and changes info as equipment at sites are added or changed.
Utilizes ServiceNow ticketing system, to report issues, open necessary tickets for services and forwards to appropriate departments for further processing.
Opens tickets for Change notices to inform all necessary people of network issues or request new services for Trial Court locations.
Makes changes to Barracuda load balancers as requested for service needs.
Installs network and end user equipment.
Installs monitors and configures network equipment.
Performs other duties as required.