Network Analyst

MIDFLORIDA Credit Union • Lakeland, FL

1d • Onsite

About The Position

Why have a job when you can build a career? We are proud to be defined by the excellent service and convenience offered to our members, as well as our diverse workforce and company culture. There are many reasons to work for MIDFLORIDA, which is probably why we were voted one of Florida Trend's "Best Places To Work." MIDFLORIDA offers a positive team culture, an open door management style, a commitment to diversity, stability, competitive benefits, and a career path with a growing, successful company! Join us on our mission to improve the financial well-being of our members!

Requirements

• 1 - 3 years of relevant Information Technology experience
• Experience with network monitoring and troubleshooting tools.
• Experience monitoring and managing network and server infrastructure
• Strong documentation and communication skills

Nice To Haves

• An Associate's/bachelor’s degree in management information systems or other computer-related field is preferred

Responsibilities

• Act as the primary point of contact for assigned applications, including Tier 1 network requests, while providing network-related troubleshooting and support to fellow employees.
• Monitor network Infrastructure using currently available network monitoring tools in order to troubleshoot servers and network related issues.
• Assist with branch network equipment patching projects.
• Assist in branch/location opening, remodel, and equipment update projects.
• Assist in network security.
• Troubleshoot escalated tickets within the infrastructure queue.
• Contribute to the knowledgebase for the department to ensure proper documentation
• Recommend new or innovative ideas to improve the overall work environment or company income
• Exercise sound judgment and discretion while remaining compliant with well-defined limits and guidelines.
• Deliver problem solving solutions and perform research as needed.
• Provide technical solutions in support of MIDFLORIDA’s electronic services.
• Accountable for meeting productivity, quality, and sales goals.
• Professional and efficient communications with all departments promoting synergy.
• Exhibit a high degree of integrity, trustworthiness, and professionalism always.
• Exude a positive and professional attitude with members and partners consistently.
• Perform other duties as assigned.

Benefits

• Stability
• Opportunity for growth
• Paid time off and paid holidays
• Tuition assistance after 6 months of service
• 401K Plan with employer matching
• Health, Dental, and Vision Insurance - Generous and affordable plans for employee and family
• Employee Assistance Program- No waiting period to access benefit
• Salary and Bonuses – Bonus programs and annual appraisals with salary increase opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree