Network Administrator

GD Information Technology • Bethesda, MD

10d • Onsite

About The Position

The Network Administrator supports LAN/WAN network infrastructure and services for the National Institutes of Health (NIH), on behalf of the Center for Information Technology (CIT). The role helps keep NIH’s network infrastructure resilient, secure, operational, and available to the NIH community, including scientists, researchers, and patients. The administrator responds to incidents, requests, and outages; collaborates with the CIT federal team and other service areas; and applies networking knowledge to develop solutions in a collaborative, evolving federal enterprise environment.

Requirements

• At least three years of network administrator experience.
• Bachelor’s degree, or a high school diploma accompanied by relevant experience and a professional certification.
• Solid understanding of network protocols and switching, including TCP/IP, FTP/HTTP(S), UDP, STP, and VPN.
• Ability to provide technical root-cause analyses or requirements summaries using fundamental network terminology.
• Working knowledge of advanced troubleshooting of network equipment such as Cisco routers, switches, wireless access points, uninterruptible power supplies, and firewalls.
• Ability to configure Cisco switches, routers, network interface cards, and LAN ports, and diagnose configuration issues using command-line interfaces and endpoint prompts.
• Ability to create network and closet diagrams and interpret network topologies.
• Ability to use network tools to diagnose, trace, or validate network and endpoint activity and interpret logs and traffic.
• Ability to lift up to 50 pounds to rack and stack network equipment.
• Reliable transportation to respond to on-call emergencies within the DC-MD-VA area within defined response times.
• Must be able to obtain an NIH public trust.

Nice To Haves

• Meticulous documentation practices.
• Ability to keep an organized workspace.
• Ability to work effectively with a team and other IT professionals, in person or virtually, for root-cause analysis.
• Strong sense of responsibility and ownership of tasks.
• Experience with wireless infrastructure, 802.1x, and site surveys.
• Experience with monitoring tools such as Sitescope, SolarWinds, or ScienceLogic.
• Experience with ServiceNow or Remedy.
• Experience with Infoblox.
• CCNA or CCNP professional certification.

Responsibilities

• Coordinate work actions through in-person and virtual collaboration to reduce IT burdens on customers.
• Contribute networking knowledge and experience to NIH’s collective IT community and support institute-level IT professionals.
• Work with the CIT federal team and other service areas to serve NIH collaboratively.
• Help maintain high availability of network infrastructure and internet and intranet services by responding promptly and thoroughly to incidents, requests, and outages.
• Use networking experience and knowledge of evolving technologies to develop solutions in a secure, compliant, fast-paced enterprise environment.
• Troubleshoot network equipment and diagnose configuration issues.
• Activate and configure switches, routers, network interface cards, and LAN ports.
• Create network and closet diagrams and interpret network topologies.
• Use network tools to diagnose, trace, or validate activity on LAN ports, network equipment, and endpoint devices; interpret logs and traffic.
• Respond to on-call emergencies in the DC-MD-VA area within defined response times.
• Document work performed so it can be reviewed, recreated, or presented to management.

Benefits

• Medical plan options, including options with Health Savings Accounts.
• Dental plan options.
• Vision plan.
• 401(k) plan with pre-tax and post-tax contribution options and company match.
• Full flex work weeks where possible.
• Paid time off, including vacation, sick and personal time, holidays, and paid parental, military, bereavement, and jury duty leave.
• Short- and long-term disability benefits.
• Life, accidental death and dismemberment, personal accident, critical illness, and business travel and accident insurance, provided or available.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level