Network Administrator

LeadingIT • Woodstock, IL

56d • $60,000 - $70,000

About The Position

This role is for a Network Administrator who is detail-oriented, enjoys variety and problem-solving, and thrives in a team environment. The position involves handling escalated issues, performing remote troubleshooting, integrating new security technologies, determining optimal solutions, managing project implementations, documenting processes, and participating in a weekend on-call rotation. The ideal candidate is passionate about problem-solving and customer service, diligent with documentation, and driven to learn and grow.

Requirements

• Proven experience as a help desk technician or other customer support role
• Good understanding of computer systems, mobile devices, and other tech products
• Ability to diagnose and resolve basic technical issues
• Passionate (and patient) about problem solving and customer service.
• Diligent with note taking, following process, and documentation.
• Driven to learn more, stay positive, and grow; not only as a team member but in all of life.
• Experience in Office 365/Azure/Cloud environments
• Extensive Automate Experience
• CompTIA A+ Certification
• CompTIA Net+ Certification
• CompTIA Sec+ Certification
• 3+ years of IT MSP experience

Responsibilities

• Solve uncommon issues that have been escalated
• Perform remote network and server troubleshooting
• Learn and integrate new security technologies
• Determine the best solution based on the issue and details provided by customers
• Handle project implementation from start to finish
• Record notes regarding the issue and troubleshooting taken
• Create and maintain documentation
• Follow-up and update customer with status and information
• Handle weekend on-call rotation/coverage

Benefits

• Salary is based on your experience, drive and the value you can bring our company; and is in the range of $60,000 to $70,000
• Ascension plan if applicable
• 100% company paid health, dental, life, and vision benefits – value of $4,500 to $14,000/year
• Match 5% of your contributions to Guideline 401k – value of 5% of salary.
• Open Door PTO Policy
• Company provided gear (notebook + softphone) as well as company clothing.
• LeadingIT has committed to distributing $5 million in profit back to our team over the next 10 years

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed