Network Administrator

PAN-OSTON COMPANY•Bowling Green, KY

13d•Onsite

About The Position

The Network Administrator provides hands-on support for Pan-Oston’s network, servers, and day-to-day IT infrastructure, helping maintain reliable and secure operations across office, warehouse, and manufacturing areas. The role works closely with the Manager of IT & Business Applications, other staff, and outside service providers to troubleshoot issues, maintain systems, and support improvements. The position is primarily on-site in Bowling Green, Kentucky, with work in offices, equipment rooms, and manufacturing and warehouse areas. Success is measured by responsive technical support, reliable day-to-day infrastructure operations, timely escalation of issues, accurate documentation, and effective teamwork with internal staff and external providers.

Requirements

Associate degree in Information Technology, Computer Science, or a related field, or equivalent hands-on experience.
2–4 years of experience in IT support, network administration, or systems administration.
Strong working knowledge of Windows operating systems, Windows Server, Active Directory, and common network services such as DNS, DHCP, VPNs, switches, firewalls, and Wi-Fi.
Proficiency with IT security, system updates, backups, and recovery practices.
Ability to troubleshoot common hardware, software, and connectivity problems.
Solid problem-solving, communication, organizational, and documentation skills.
Ability to prioritize work and collaborate with colleagues and outside support providers.
Ability to lift and move computer/network equipment up to 40 pounds and follow site safety rules.

Nice To Haves

Bachelor’s degree preferred.
Familiarity with Microsoft Exchange, Microsoft 365, VMware or Hyper-V, network monitoring, backup solutions, or endpoint security tools.
Experience in a manufacturing or distribution environment, including exposure to ERP systems or manufacturing-related technology.
Relevant certifications such as CompTIA Network+, Security+, or Microsoft certifications.

Responsibilities

Support, maintain, and troubleshoot wired and wireless networks, switches, firewalls, VPNs, DNS, DHCP, and related connectivity.
Monitor network and system availability, investigate outages, resolve common performance issues, and escalate complex problems as needed.
Assist with Windows Server maintenance, updates, virtualization, storage, and planned infrastructure upgrades.
Support reliable network connectivity for office, warehouse, manufacturing, and approved third-party systems.
Perform routine Active Directory administration, including user accounts, security groups, permissions, and basic Group Policy support.
Assist with troubleshooting on-premises Microsoft Exchange email, mobile connectivity, and related services alongside vendors or the managed service provider.
Provide technical support for computers, printers, connectivity, and infrastructure-related requests; communicate progress and resolution.
Help maintain IT asset records, perform equipment replacements, and identify routine hardware or software needs.
Follow established security procedures for patching, endpoint protection, access controls, and reporting suspected vulnerabilities.
Monitor backup results, report failures, and assist with file or system restores and recovery testing.
Support incident response, approved changes, and recovery procedures under the direction of IT management.
Maintain practical, up-to-date network diagrams, equipment lists, system configurations, and basic troubleshooting procedures.
Record support requests, changes, and resolutions in the designated ticketing or documentation system.
Work with the managed service provider, internet and telecom providers, vendors, and internal departments to resolve technical issues.
Share knowledge and document recurring tasks so systems can be supported during absences and transitions.