Network Administrator

SanMar • Issaquah, WA

24d • Hybrid

About The Position

The Network Administrator supports the Network Operations team with projects, network maintenance, device configurations, and implementations. The role has operational responsibility for enterprise LAN/WAN environments across multiple sites, performs administrative tasks at headquarters, and supports services across nationwide Distribution Centers. The position independently troubleshoots complex network issues, configures and deploys network equipment, maintains network infrastructure, and serves as an escalation resource for the Service Desk. It also partners with Network Engineers on design, capacity planning, and infrastructure refreshes, and participates in projects, compliance activities, and an on-call rotation. The role is hybrid, based at SanMar’s Eastpointe office in Issaquah, Washington, with office attendance Tuesday through Thursday and possible additional days based on business needs. Standard working hours are 8:00 a.m.–5:00 p.m. PST; periodic travel and after-hours support may be required.

Requirements

• Bachelor’s degree or equivalent experience.
• At least 2 years of Network Support experience in an enterprise environment.
• Experience supporting multi-site or distributed network environments.
• Strong hands-on experience with Cisco switching platforms and CLI.
• Cisco Certified Network Associate (CCNA).
• Self-starter with a positive attitude and a passion for learning networking technologies.
• Ability to respond quickly to service impacts and strong troubleshooting acumen.
• Proactive approach to daily work and ability to identify opportunities for continuous improvement.
• Strong communication skills, including conveying technical subject matter to management and non-technical audiences and interfacing with internal customers.
• Enjoys working in a team environment and actively participating in projects.
• Strong planning and organizational skills, with the ability to shift between tasks in an agile work environment.
• Ability to perform close visual work on a computer for extended periods; occasional lifting and/or moving of up to 10–15 pounds may be required.

Responsibilities

• Own operational responsibility for enterprise LAN/WAN environments across multiple sites.
• Independently analyze, troubleshoot, and resolve complex network issues involving switches, routing, wireless, and connectivity services.
• Configure and deploy network equipment and infrastructure, including switches, wireless access points, and edge connectivity.
• Troubleshoot hardware and software problems; install, upgrade, repair, and remove hardware and software.
• Manage Network Infrastructure Support Tickets, serve as an escalation resource for the Service Desk, and escalate tickets further as required.
• Partner with Network Engineers on network design, capacity planning, and infrastructure refresh initiatives.
• Identify opportunities to improve network reliability, performance, and operational efficiency.
• Assist with network-related projects and tasks.
• Turn up or turn down Ethernet ports as requested by internal customers and Network Engineers.
• Maintain adequate inventory levels and troubleshoot network issues.
• Create and maintain documentation related to network configuration, network mapping, processes, and service records.
• Modify and build physical and logical network maps.
• Respond to network outages and impacts according to established Service Level Agreements (SLAs).
• Provide after-hours network support during scheduled and unscheduled outages and standard patching requirements.
• Obtain approval for work related to business-impacting IT systems through established change approval processes.
• Visit remote locations for infrastructure refreshes or support.
• Participate in compliance activities and the on-call rotation.
• Perform other duties as assigned and comply with all policies and standards.

Benefits

• Annual discretionary bonus of up to 10% of base salary.
• Paid time off accrued bi-weekly based on hours worked, up to 112 hours per year to start.
• Eight paid holidays and one paid family day off.
• Comprehensive medical, dental, and vision benefits.
• 401(k) plan with dollar-for-dollar matching up to 4% of earnings, matched and vested at every pay cycle.
• Life insurance.
• Short- and long-term disability coverage.
• Paid maternity and paternity leave.
• Pet insurance.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level