Network Administrator - NANA Net - Kotzebue, AK

NANA Regional Corporation•Kotzebue, AK

6d•Onsite

About The Position

The Network Administrator is responsible for supporting end-user systems, applications, and basic network services within our integrated ISP and transport environment. This role assists users with software installations, desktop configurations, and troubleshooting end-user issues while adhering to established policies. The Network Administrator collaborates with the Senior Network Engineer, Provisioning Specialist and NOC Technicians to ensure a stable, secure, and user-friendly computing environment.

Requirements

High school diploma or equivalent required.
Minimum two (2) years of experience in IT support or network administration roles.
Familiarity with Windows, macOS, and Linux operating systems, as well as common productivity software (e.g., Microsoft 365).
Basic understanding of network fundamentals (IP addressing, DHCP, DNS, IPv4/IPv6).
Strong communication and interpersonal skills.

Nice To Haves

Associate’s degree or relevant certifications (e.g., CompTIA A+) preferred.

Responsibilities

Provide hands-on technical support for desktops, laptops, mobile devices, and related peripherals.
Assist employees with software installations, updates, and patches for productivity and business applications.
Perform routine account management tasks, including setting up new user accounts and ensuring proper authorization and access based on RADIUS and MFA policies.
Assist with configuring DHCP, DNS entries, and ensuring end-user devices properly connect to the IPv4/IPv6 dual-stack environment.
Apply OS and application updates, antivirus and endpoint security solutions, and ensure compliance with company security policies.
Support virtualization and storage platforms as needed, working with systems engineers to provision and maintain server environments.
Maintain accurate documentation of user setups, software licenses, and equipment inventory.
Document standard operating procedures (SOPs) for common support tasks.
Coordinate with the NOC and Senior Network Engineer on escalations and complex troubleshooting.
Communicate effectively with end users to clarify issues, provide instructions, and ensure timely resolutions.
Aids other departments and personnel to help develop and implement new and advanced telecommunications products, services, and tariffs.
Must be able to perform other duties as assigned.