Network Administrator

Endurance IT Services•Hampton, VA

22d•Onsite

About The Position

Endurance IT Services is seeking a motivated, customer-focused Network Administrator to support a client. This early-career opportunity involves assisting with daily administration, monitoring, and support of network infrastructure, telecommunications, and unified communications systems while providing service to end users and stakeholders. The position is 100% onsite in Hampton, Virginia. It is a contract role with benefits eligibility for the duration of the contract.

Requirements

Associate degree in Information Technology, Computer Science, Networking, Telecommunications, or a related field, or an equivalent combination of education and experience.
Understanding of TCP/IP networking fundamentals, including routing, switching, and network connectivity concepts.
Experience with or familiarity with network infrastructure components such as switches, routers, and wireless access points.
Knowledge of VoIP, telecommunications systems, or related communication technologies.
Strong troubleshooting, analytical, and problem-solving skills.
Effective verbal and written communication skills.
Ability to work independently and collaboratively within a team environment.

Nice To Haves

Bachelor's degree in Information Technology, Computer Science, Networking, Telecommunications, or a related field.
CompTIA Network+, CCNA, or similar industry certification.
Experience supporting Microsoft Windows Server and virtualization technologies such as Hyper-V.
Experience with cloud-based telephony and unified communications platforms, including RingCentral or similar solutions.
Experience working in enterprise, higher education, or public sector IT environments.
Experience creating and maintaining technical documentation and knowledge base content.

Responsibilities

Assist with monitoring, maintaining, and supporting wired, wireless, and telecommunications infrastructure.
Troubleshoot and resolve network connectivity, VoIP, and communication platform issues, escalating complex problems as needed.
Administer and support cloud-based communication services, including user provisioning, call routing, voicemail, messaging, and collaboration tools.
Configure, maintain, and support network equipment, including switches, wireless access points, firewalls, and related infrastructure.
Install, patch, upgrade, and maintain networking and telecommunications hardware and software.
Respond to service requests and incidents, resolve issues in a timely manner, and provide status updates to users.
Maintain network documentation, inventory records, configuration details, and operational procedures.
Create and update knowledge base articles, user guides, and technical documentation.
Support network upgrades, infrastructure projects, migrations, and technology deployments.
Follow established cybersecurity, change management, backup, and disaster recovery procedures.
Collaborate with IT teams to improve network services, communication platforms, and the user experience.