Network Administrator III

NIH Federal Credit Union • Rockville, MD

2d • $80 - $100

About The Position

The Network Administrator III administers, supports, secures, and maintains the availability of NIHFCU’s network, server, cloud, and Microsoft 365 environments. The role provides advanced administration and Level 3 support across Microsoft 365, Azure, and Entra services—including Exchange Online, SharePoint Online, OneDrive, Teams, identity and access management, and integration with on-premises Active Directory—and supports Cisco networking, virtualization, storage, backup and recovery, and related systems.

As a senior technical resource on the Network team, this position provides technical leadership, resolves complex issues, supports infrastructure and cloud initiatives, and works with management and vendors to ensure technology services meet operational, security, and availability needs. The position works directly with the Network Manager. The employee must be authorized to work in the United States without employer sponsorship and participate in a rotating on-call schedule, responding to critical IT issues as required. Scheduled maintenance, upgrades, troubleshooting, and emergency support may occur outside normal business hours, including evenings, weekends, and holidays.

Requirements

• Bachelor’s degree preferred, or a minimum of six years of IT experience in a production environment.
• Two or more years of experience with VMware ESXi, VMware vCloud, and VMware View Horizon (VDI) deployment and administration.
• Two to four years of experience in financial services, preferably at a bank, credit union, or other regulated financial institution.
• Six or more years of IT experience in enterprise routing and switching.
• Demonstrated proficiency in designing, provisioning, and troubleshooting LAN/WAN/WLAN/MAN connectivity technologies.
• Participate in a rotating on-call support schedule and respond promptly to critical IT incidents, outages, and service disruptions outside normal business hours, including evenings, weekends, and holidays.
• Candidates must be authorized to work in the United States without employer sponsorship; visa sponsorship or transfer is not available.

Nice To Haves

• Proficiency with access control lists (ACLs), TCP/IP, VLAN, VRF, port security, IP multicast, routing, and switching.
• Industry certifications such as Network+, Security+, VMware VCP, CCNA, or MCSE.
• Comprehensive hands-on experience with Cisco routers and switches.
• Comprehensive hands-on experience managing next-generation firewalls and IPS/IDS.
• Experience administering Microsoft Active Directory, LDAP, Microsoft Exchange, and Microsoft Entra ID.
• Knowledge of Cohesity NetBackup and Zerto disaster recovery and backup solutions.
• Preferred certifications: CompTIA Network+, CompTIA Security+, VMware Certified Professional (VCP), Cisco Certified Network Associate (CCNA), and Microsoft Certified Solutions Expert (MCSE) or equivalent Microsoft certification.

Responsibilities

• Administer and support Microsoft 365, Entra ID and Azure, Active Directory, Exchange Online, SharePoint Online, OneDrive, Teams, and related identity and collaboration services.
• Manage Microsoft 365 users, groups, permissions, licensing, mail and collaboration services, and security and configuration settings.
• Monitor, administer, and troubleshoot Cisco firewalls, switches, routers, wireless, VPN, and related network connectivity services.
• Administer and support servers, virtualization, data storage, and related infrastructure, including availability, performance, capacity, and lifecycle planning.
• Manage and monitor backup and recovery systems and participate in disaster recovery planning, testing, and execution.
• Administer and support voice and communications systems.
• Monitor the health, capacity, availability, and performance of critical infrastructure and cloud services; identify and resolve issues proactively.
• Provide Level 3 technical support and act as an escalation resource for complex hardware, software, Microsoft 365, network, identity, server, and infrastructure issues.
• Administer and secure endpoints and mobile devices using Microsoft management and security technologies, including Intune and related services, as applicable.
• Support vulnerability management, security monitoring, remediation, and configuration activities across infrastructure, network, cloud, and endpoint environments.
• Create and maintain technical documentation covering network architecture, cloud services, systems, configurations, procedures, integrations, and recovery requirements.
• Work with third-party vendors and service providers to troubleshoot issues, coordinate changes, implement technology, and resolve service and connectivity problems.
• Lead and support infrastructure and Microsoft 365 projects, upgrades, migrations, integrations, and technology implementations with other departments and vendors.
• Work independently on complex assignments and incidents and exercise appropriate technical judgment in troubleshooting, change implementation, and project execution.
• Maintain familiarity with relevant developments in Microsoft 365, Azure, networking, cybersecurity, and infrastructure technologies.
• Provide technical guidance and share knowledge with other Network team members as a senior technical resource.
• Maintain technology configurations in accordance with applicable regulatory requirements and NIHFCU policies, standards, and procedures.
• Attend required BSA and other compliance training and successfully complete required training assessments.
• Perform scheduled maintenance, upgrades, troubleshooting, and emergency support outside normal business hours when necessary, including participation in the department’s on-call responsibilities.

Benefits

• Health, dental, vision, life, and disability insurance benefits for full-time employees.
• 401(k) with employer match.
• Tuition reimbursement.
• Career advancement and development.
• Credit union membership with discounted services and products.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior