Network Administrator II (Hybrid - San Diego or Carmel IN)

American Specialty Healthorporated•San Diego, CA

4d•Hybrid

About The Position

American Specialty Health Incorporated (ASH) is seeking a Network Administrator II to join our Information Technology-Operations department. The Network Administrator II is a mid-level role responsible for supporting, monitoring, and maintaining the organization's network infrastructure. This position focuses on day-to-day operational support, incident response, and intermediate network changes under the guidance of senior network or security engineers. The ideal candidate has an intermediate understanding of networking concepts and a strong desire to grow technical skills in enterprise networking and security. This position is part of the operations on-call rotation.

Requirements

High School Diploma required.
2 years of experience focused on networking technologies required.
Understanding of TCP/IP, UDP, DNS, and DHCP. (High proficiency)
Knowledge of physical network equipment and data centers. (High proficiency)
Strong troubleshooting and documentation skills. (High proficiency)
Ability to utilize Powershell, Python, and automation tools for network automation. (Low proficiency)
Implement, configure, and troubleshoot network equipment and applications. (Medium proficiency)
Share information in an appropriate and timely manner. (Medium proficiency)
Interact in a positive, respectful manner to establish and maintain cooperative working relationships. (Medium proficiency)
Experience with ServiceNow or other ITIL platforms. (Medium proficiency)
Demonstrated accuracy and productivity in a changing environment with constant interruptions. (Medium proficiency)
Develop precise system documentation for routine tasks to ensure consistency by other administrators factors and organizational environment. (Medium proficiency)
Perform routine standardized maintenance tasks such as updates, patches, and backups. (Medium proficiency)
Cisco Meraki Solutions Specialist within 120 Days required.
Demonstrated ability to interact in a positive, respectful manner and establish and maintain cooperative working relationships.
Ability to display excellent customer service to meet the needs and expectations of both internal and external customers.
Excellent listening and interpersonal communication skills to identify critical core competencies based on success factors and organizational environment.
Ability to effectively organize, prioritize, multi-task and manage time.
Demonstrated accuracy and productivity in a changing environment with constant interruptions.
Demonstrated ability to analyze information, problems, issues, situations, and procedures to develop effective solutions.
Ability to exercise strict confidentiality in all matters.
Primarily sedentary, able to sit for long periods of time.
Ability to see, speak, and hear other personnel and/or objects.
Ability to communicate both in verbal and written form.
Ability to travel within and around the facility or Work from Home (WFH) environment.
Capable of using a telephone, computer keyboard, and mouse.
Ability to lift up to 10 lbs.

Nice To Haves

Bachelor’s Degree in Information Technology, Computer Science, or related field preferred.
CCNA - Cisco Certified Network Technician preferred.
AZ-104 Microsoft Azure Administrator Associate preferred.

Responsibilities

Proactively manage and monitor the network monitoring environment to ensure performance, availability, and timely issue detection using approved tools.
Respond to, troubleshoot, and resolve network incidents and service requests across varying levels of complexity, from basic to advanced.
Configure and maintain network devices (switches, firewalls, wireless access points) on multiple platforms with minimal supervision.
Perform user access changes, VLAN updates, and port configurations following documented procedures.
Implement and maintain firewall rules, VPNs (site-to-site and remote access), and ACLs.
Implement required firmware updates and vulnerability remediation across network environment within required time frames.
Troubleshoot and correct wireless signal coverage, authentication, and performance issues.
Configure and troubleshoot Layer 2 and Layer 3 technologies (VLANs, STP, OSPF, BGP exposure).
Troubleshoot connectivity issues (LAN, WAN, VPN, wireless) and escalate to leadership as required.
Analyze logs, packet captures, and alerts to identify root cause.
Proactively identify capacity or performance risks.
Support cloud and hybrid network connectivity (Azure) with support from Network Engineers and vendor.
Use scripting or automation tools (PowerShell, Python exposure) for network tasks.
Support network-related projects and implementations with minimal supervision.
Follow change management and security policies for all network activities.
Respond to escalated tickets from the service desk that require network admin support and follow appropriate ticket procedures.
Collaborate with other IT team members to troubleshoot and resolve technical support issues.
Perform other end user technical support as needed.
Develops, maintains, and organizes documentation around systems, processes, and work instructions critical to day-to-day operations and systems design.
Provides updates as required for audit requests, both internal and external.
Attends training classes and reads relevant technical documentation to stay current on technology.
Performs other duties as assigned.
Complies with all policies and standards.